Hybrid Digital CSM Partner – Enterprise Accounts

SAP SE; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global software company located in Singapore seeks a Digital Customer Success Partner to manage a large portfolio of accounts. The role focuses on enhancing customer relationships using digital tools, with an emphasis on retention and maximizing customer satisfaction. Candidates should have experience in account management and be proficient in Korean. This role offers a dynamic work environment with a focus on personal development.

Benefits

Continuous learning opportunities

Team-oriented culture

Health and well-being focus

Qualifications

• Experience in Customer Success, Customer Engagement or Account Management role.
• Proficient in written and spoken English and Korean.
• Strong written and verbal communication skills.

Responsibilities

• Complete proactive customer outreach at all stages of the customer lifecycle.
• Meet & achieve account retention, pipeline building and revenue goals.
• Conduct Customer Business Reviews to drive adoption and expansion of services.

Skills

Account management experience

Proven ability with virtual tools

Strong problem-solving skills

Business acumen

Customer engagement

Ability to uncover customer needs

Job description

A global software company located in Singapore seeks a Digital Customer Success Partner to manage a large portfolio of accounts. The role focuses on enhancing customer relationships using digital tools, with an emphasis on retention and maximizing customer satisfaction. Candidates should have experience in account management and be proficient in Korean. This role offers a dynamic work environment with a focus on personal development.