Hotel Manager

The Garcha Group Marriott International; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading luxury hotel group in Singapore is looking for an experienced hotel operations professional. Responsibilities include managing the operations team, ensuring guest satisfaction, and handling HR activities. The ideal candidate must have at least 3 years of relevant experience and strong communication skills. Proficiency in Microsoft Office, Opera PMS, and other hotel management software is expected. Successful applicants will enjoy comprehensive benefits and a positive work environment.

Benefits

Disounts on F&B and room rates

Comprehensive health insurance

Yearly staycation in Garcha Group Hotels

20% off food & beverage

Qualifications

• Minimum of 3 years of experience in a similar position.
• Strong knowledge of Hotel Operations is essential.
• Ability to handle sensitive information confidentially.

Responsibilities

• Ensure team aligns with guest tracking and productivity goals.
• Communicate and update goals with employees.
• Provide excellent customer service to all guests.
• Assist in performing annual quality audits.

Skills

Hotel Operations knowledge

Proficiency in Microsoft Office

Outstanding verbal and written communication skills

Highly developed organizational skills

Tools

Opera PMS

Micros

GXP

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
• Comprehensive health insurance plan with the option to upgrade at subsidised corporate rates
• 2-night yearly staycation in any of the Garcha Group Hotels
• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Duties & Responsibilities:

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets at least semi annually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

Job Requirements:

• At least 3 year(s) of working experience in the position
• Experience or knowledge of Hotel Operations is essential
• Proficiency in Microsoft Office, Opera PMS, Micros, GXP
• Highly developed organizational skills
• Possess initiative and pro-activeness
• Outstanding verbal and written communication skills
• Ability to handle sensitive information in a confidential manner