Hotel Front Desk

Q LOFT HOTELS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel in Singapore is seeking a Front Desk Clerk to ensure guests receive a high standard of service. Responsibilities include smooth check-in/check-out processes, managing reservations, and addressing guest inquiries. Ideal candidates will have a high school diploma, experience in customer service, and excellent communication skills. The role requires problem-solving abilities and organizational skills. Flexibility is preferred, including availability during evenings, weekends, and holidays.

Qualifications

• Previous experience in customer service or hotel/front desk roles preferred.
• Ability to handle complaints and stressful situations with professionalism.
• Strong organizational skills with attention to detail.

Responsibilities

• Greet guests warmly and provide an efficient check-in/check-out process.
• Assist with booking reservations over the phone, email, or in-person.
• Address guest inquiries and concerns promptly and professionally.
• Maintain accurate records of guest transactions and hotel information.
• Work closely with housekeeping, maintenance, and other departments.

Skills

Customer service

Communication skills

Problem-solving

Organization

Education

High school diploma or equivalent

Some college preferred

Tools

Hotel management software

Microsoft Office

Phone systems

Job description

Job Overview: The Front Desk Clerk is responsible for ensuring that guests receive a high standard of service throughout their stay. This role involves checking in and checking out guests, handling inquiries, managing reservations, and providing assistance to guests to enhance their experience at the hotel.

Key Responsibilities

Guest Check-in and Check-out

1. Greet guests warmly and provide an efficient check-in/check-out process.
2. Verify guest information, process payments, and assign rooms.
3. Issue room keys and provide guests with necessary information (hotel amenities, services, etc.).

Reservations Management

1. Assist with booking reservations over the phone, email, or in-person.
2. Manage room availability and accommodate special requests as necessary.
3. Update and maintain booking records and reservation systems.

Customer Service

1. Address guest inquiries and concerns promptly and professionally.
2. Provide local information, directions, and recommendations for attractions and services.
3. Assist with special requests such as room preferences, extra amenities, or transportation needs.
4. Resolve guest complaints in a calm and efficient manner, escalating to management if necessary. Follow up with guests to ensure satisfaction.

Administrative Duties

1. Maintain accurate records of guest transactions and hotel information.
2. Process payments, handle cash, and issue receipts.
3. Ensure that all communication (phone, email, in-person) is clear and professional.

Coordination with Other Departments

1. Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met.
2. Relay messages to guests, deliver items (e.g., wake-up calls, amenities), and handle guest requests.

Required Skills and Qualifications

Education: High school diploma or equivalent; some college preferred.

Experience: Previous experience in customer service or hotel/front desk roles preferred.

Technical Skills: Basic knowledge of hotel management software, Microsoft Office, and phone systems.

Communication: Excellent verbal and written communication skills.

Problem-Solving: Ability to handle complaints and stressful situations with professionalism.

Organization: Strong organizational skills with attention to detail.

Preferred Attributes

Friendly and approachable personality.

Ability to multitask and stay calm under pressure.

Strong customer-focused mindset.

Flexible availability, including evenings, weekends, and holidays.