Home Care Executive

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore seeks candidates for a role focused on customer service in home care settings. The ideal candidate will have at least 1 year of experience in operations or administration, strong communication skills, and be proficient with Microsoft Office. Responsibilities include handling inquiries, scheduling services, and ensuring compliance with organizational standards. This role offers an attractive base salary and benefits including 15 days annual leave, alongside opportunities for career development.

Benefits

Attractive base salary

Career development opportunities

15 days annual leave

Industry-specific training

Qualifications

• At least 1 year of experience in an operational capacity.
• Proficiency in verbal and written English.
• Experience in healthcare is advantageous.

Responsibilities

• Report directly to the Home Care Team Lead.
• Answer client inquiries on Home Care services.
• Schedule staff and clients for services.

Skills

Customer service skills

Communication skills

Organizational skills

Education

Diploma or Degree in any field

Tools

Microsoft Office Suite

Job description

Description

• Report directly to the Home Care Team Lead.
• Answer client inquiries on all Home Care services provided by the organization.
• Provide accurate information to clients on policies, procedures and service.
• Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
• Schedule staff and clients for the respective services.
• Ensure prompt and accurate documentation for all applications and processes from start to finish including filings.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure prompt issuing of invoices and accuracy in collection of payables.
• Ensure all organization requirements and SOPs are adhered to.
• Participate and represent on behalf of the company’s services with confidence.
• Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Requirements

• At least 1 year of experience in an operational capacity in customer service and administrative roles preferable.
• Diploma or Degree in any field.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including rotational Saturdays.
• Must be ready to answer urgent client queries at any time.

Benefits

• Attractive base salary and excellent sales commission.
• Great opportunity for career development in a growing market and company.
• Industry-specific training and coaching by a highly experienced team.
• 15 days annual leave.

<12 months contract>