High-Level Control Manager (Baggage Handling System)

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading airport management company in Singapore is seeking a High-Level Control Manager for its Baggage Handling System. This role involves managing operations, ensuring peak performance, and leading innovation projects in technology. Candidates should have at least 5 years of experience managing IT networks with a relevant degree and certifications. Strong knowledge of network protocols, security solutions, and excellent analytical skills are essential. Join us to enhance the travel experience at one of the world's most awarded airports.

Qualifications

• At least 5 years managing enterprise-level IT networks.
• Relevant certifications such as Cisco Certified Network Professional (CCNP).

Responsibilities

• Manage and supervise BHS Operations and Maintenance contractor.
• Analyze system data and use analytics tools for risk identification.
• Lead projects for enhancing BHS HLC system with advanced technologies.
• Diagnose and resolve network and software issues efficiently.
• Oversee end-of-service and end-of-life of software and hardware.
• Define project requirements and manage innovation projects.
• Implement the Business Continuity Plan in response to failures.
• Ensure compliance with cybersecurity regulations.
• Maintain adherence to ISO 27001 and related standards.
• Foster relationships with authorities and stakeholders.

Skills

IT network infrastructure and security solutions

Network protocols (TCP/IP, DNS, DHCP)

Network monitoring tools

Project management

Analytical and problem-solving skills

Data analytics and visualization tools

Education

Degree in Computer Science or a related field

Tools

Cisco Certified Network Professional (CCNP)

Job description

Company description

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job description

Changi Airport Group is on the lookout for a dynamic and innovative professional to take on the role of High-Level Control Manager for our Baggage Handling System (BHS). This essential position ensures the smooth processing and timely delivery of passenger baggage, a critical component of our operations. As the key overseer of the High-Level Control (HLC) system, you will be instrumental in maintaining its peak performance and security.

Key Responsibilities

• Manage and supervise the BHS Operations and Maintenance (O&M) contractor to ensure the HLC system operates at optimal levels, achieving high availability and adhering to cybersecurity standards.
• Analyze system data and use analytics tools to identify potential risks and performance issues, and develop strategies for improvement.
• Lead and manage trials and projects aimed at enhancing the BHS HLC system through the adoption of advanced technologies.
• Diagnose and resolve network and software issues efficiently, conducting thorough investigations to prevent future problems.
• Oversee the end-of-service (EOS) and end-of-life (EOL) of software and hardware, ensuring timely upgrades and replacements.
• Define project requirements, procure resources, and manage system innovation and improvement projects, including Site Acceptance Testing.
• Implement the Business Continuity Plan in response to BHS failures, ensuring minimal disruption.
• Work with BHS O&M contractors and cybersecurity consultants to ensure compliance with cybersecurity regulations and the Cybersecurity Code of Practice.
• Maintain adherence to ISO 27001 and the Critical IT Infrastructure (CII) Code of Practice, including conducting annual vulnerability assessments and managing associated risks.
• Foster strong relationships with authorities, external agencies, consultants, vendors, and Changi Airport Group stakeholders.

Requirements

• Degree in Computer Science or a related field.
• At least 5 years managing enterprise-level IT networks, with relevant certifications such as Cisco Certified Network Professional (CCNP).

Skills

• Expertise in IT network infrastructure and security solutions.
• Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and computer hardware systems.
• Proficiency with network monitoring tools and project management.
• Excellent analytical and problem-solving skills.
• Familiarity with data analytics and visualization tools is advantageous.