Helpdesk Senior Representative - ITIL

NTT Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global technology firm is looking for a Helpdesk Senior Representative to provide technical guidance and support in monitoring live dashboards, reporting, and workflow allocation. Ideal candidates should have a technical degree or Microsoft certifications, strong communication skills, and experience in IT support. This role may require shift flexibility and offers a chance to work in an innovative environment with opportunities for career growth.

Qualifications

• Fluency in English is mandatory.
• Ability to work shifts if required.
• Experience providing IT support is an advantage.

Responsibilities

• Monitor live dashboards and report on workflow allocation.
• Conduct quality analysis on agreed aspects.
• Prepare management information presentations.
• Coach less experienced colleagues and serve as an escalation point.
• Serve as a liaison between customers and departments.

Skills

Microsoft Operating Systems

Troubleshooting skills

Excellent communication

Customer service skills

Education

University education (technical degree or Microsoft certifications)

Job description

LocationBangalore, INCategoryOther

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Job Overview

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnataka (IN-KA), India.

Responsibilities

• Live dashboard monitoring, reporting & workflow allocation
• Quality analysis on agreed aspects
• Trending and in-depth analysis on service delivery components
• Management Information Presentations
• Acts as coach & an escalation point for less experienced colleagues
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Qualifications & Skills

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Experience of providing Hybrid (Office and Remote) IT support is an advantage
• Good reporting abilities
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language
• Flexibility to work shifts if required

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EOE rights under the law, please click here. For Pay Transparency information, please click here.