Helpdesk Analyst: Frontline IT Support & Troubleshooting

ARISTON SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A Singapore-based service provider is seeking a detail-oriented Helpdesk Analyst to provide first-level technical support to end users. This role involves diagnosing, troubleshooting, and resolving software-related issues while maintaining a high level of customer satisfaction. Ideal candidates will have at least one year of experience in a technical support role and familiarity with helpdesk/ticketing systems like ServiceNow or JIRA. Strong problem-solving and communication skills are essential for success in this fast-paced environment.

Qualifications

• Minimum of 1 year of experience in a technical support or helpdesk role.
• Familiarity with helpdesk or ticketing systems.
• Excellent problem-solving, communication, and interpersonal skills.

Responsibilities

• Provide first-level technical support to end users.
• Diagnose, troubleshoot, and resolve software-related issues.
• Serve as the first point of contact for technical assistance.

Skills

Technical support

Customer service orientation

Problem-solving

Communication skills

Tools

ServiceNow

JIRA

Job description

A Singapore-based service provider is seeking a detail-oriented Helpdesk Analyst to provide first-level technical support to end users. This role involves diagnosing, troubleshooting, and resolving software-related issues while maintaining a high level of customer satisfaction. Ideal candidates will have at least one year of experience in a technical support role and familiarity with helpdesk/ticketing systems like ServiceNow or JIRA. Strong problem-solving and communication skills are essential for success in this fast-paced environment.