Healthcare Operations Lead

Manpower Staffing Services (Malaysia) Sdn Bhd; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an experienced Service Management Operations Lead to manage day-to-day operations of healthcare billing processes. The ideal candidate will have 10-15 years of experience in financial management and operations, proficiency in healthcare billing systems, and strong leadership skills. Responsibilities include improving accuracy and compliance in billing, mentoring a team, and engaging with stakeholders to enhance processes. This role is pivotal in ensuring operational excellence and effective risk management.

Qualifications

• Minimum 10-15 years of experience in operations, focused on billing systems, financial management, or service delivery.
• Demonstrated success in leading large-scale programs and managing cross-functional teams.
• In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems.

Responsibilities

• Lead daily operations of enterprise billing and financial processes across multiple healthcare settings.
• Manage and mentor a team of professionals to foster collaboration and high performance.
• Proactively identify and mitigate risks to ensure compliance with policies and regulatory requirements.

Skills

Leadership

Stakeholder management

Communication

Project management

Data analysis

Process improvement

Education

Bachelor's degree in Information Technology, Healthcare Administration, Business Management, or a related field

Tools

SAP BRIM (Hybris)

SAP S/4HANA

JIRA

ServiceNow

SCCD

Job description

We are seeking an experienced Service Management Operations Lead to oversee the day-to-day operations, performance, and continuous improvement of enterprise-wide healthcare billing processes. This role ensures billing accuracy, compliance, and efficiency across all healthcare settings - including acute inpatient, outpatient, polyclinic, day surgery, and emergency departments.

Responsibilities

• Lead the daily operations of enterprise billing and financial processes across multiple healthcare settings.
• Manage and mentor a team of professionals, fostering collaboration, accountability, and high performance.
• Engage with stakeholders including healthcare institutions, governing bodies, and technology partners to ensure seamless integration and alignment of billing processes.
• Identify and drive process improvements to enhance accuracy, efficiency, and operational excellence using data-driven methods.
• Proactively identify and mitigate risks, ensuring compliance with relevant policies and regulatory requirements.
• Oversee projects and system enhancements, ensuring initiatives are delivered on time, within scope, and within budget.
• Develop and maintain reporting and analytics frameworks to monitor performance and provide insights to management and key stakeholders.

Qualifications

• Bachelor's degree in Information Technology, Healthcare Administration, Business Management, or a related field.
• Minimum 10-15 years of experience in operations, with a focus on billing systems, financial management, or service delivery.
• Demonstrated success in leading large-scale programs and managing cross-functional teams.
• Excellent leadership, stakeholder management, and communication skills.
• Proficiency in project management and process improvement methodologies.
• Ability to complex data and make informed, strategic decisions.
• In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems.
• Familiarity with SAP BRIM (Hybris) and SAP S/4HANA.
• Proven experience managing and closing high volumes of tickets using tools such as JIRA, ServiceNow, or SCCD.
• Excellent verbal and written communication skills.
• Ability to work independently and drive accountability across teams to resolve incidents effectively.
• Familiarity with service management frameworks (e.g., ITIL) is good to have.