Healthcare Executive / Assistant Manager

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare recruitment firm in Singapore is seeking a Clinic Operations Manager to oversee clinical service points and ensure smooth daily operations while enhancing patient experience. The role involves managing a non-nursing team, collaborating with stakeholders to resolve operational gaps, and driving performance towards financial goals. Ideal candidates are those with strong leadership skills and experience in clinical settings. Interested applicants should submit their resumes via email or Telegram.

Responsibilities

• Oversee assigned clinical service points across the patient journey.
• Ensure smooth daily operations and strong patient experience outcomes.
• Manage day-to-day service point operations including front counter and admin matters.
• Collaborate with key stakeholders to resolve system/process gaps.
• Ensure facilities are patient-friendly, safe, and service-driven.
• Support customer satisfaction and service excellence targets.
• Propose service innovations to improve patient experience.
• Manage financial performance for assigned services.
• Support business planning with clinical chiefs.
• Lead and manage a team of non-nursing staff.
• Conduct staff coaching, training, and appraisals.
• Support recruitment and retention efforts.
• Ensure smooth internal communications and escalations.
• Participate in committees and ad-hoc projects.

Job description

Central West | Permanent | Up to $5,000 | 2 Vacancies | Urgent Hiring

Role Overview

As part of the Clinic Operations team, you will oversee assigned clinical service points across the patient journey—ensuring smooth daily operations, strong patient experience outcomes, and achievement of service volume and financial targets.

Key Responsibilities

• Led day-to-day service point operations (front counter, admin & operational matters)
• Partner Nurse Managers and key stakeholders to resolve system/process gaps
• Work with department leaders to ensure a seamless patient experience across the care continuum
• Ensure facilities are patient-friendly, safe, and service-driven
• Support and drive customer satisfaction and service excellence targets
• Propose and implement service innovations to improve patient experience
• Manage volume and financial performance for assigned services
• Support business planning with clinical chiefs to achieve departmental goals
• Manage budgeting, reviews with clinical heads, and new business development
• Lead and manage a team of non-nursing staff
• Conduct appraisals, staff coaching, training and development
• Support recruitment and retention to build a stable, motivated workforce
• Ensure smooth internal communications, escalation, and solutioning
• Participate in committees and ad-hoc projects

Interested candidates, do submit your resume to: [e-mail] OR telegram @jocelynchan