Head of Service Experience & CX Strategy – AMS

TikTok; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading short-form video platform in Singapore seeks a Senior Leader of Service Experience to enhance customer interactions and maintain high service standards. The role demands over 5 years in leadership with a focus on E-commerce, excellent communication skills, and the ability to work cross-functionally. Ideal candidates will possess a bachelor’s degree and a proven track record in developing customer engagement strategies. This position offers the opportunity for significant impact in a dynamic environment.

Qualifications

• 5+ years of experience in customer-facing fields with a focus on E-commerce.
• Experience in a senior leadership role focusing on customer engagement.
• Proven track record in managing multi-location teams.

Responsibilities

• Develop and implement strategic initiatives to enhance customer interactions.
• Optimize customer service governance and policies for compliance and quality.
• Manage stakeholder relationships to deliver customer-facing roadmaps.

Skills

Customer service strategy

Data analysis

Team leadership

Communication

Stakeholder management

Education

Bachelor's degree in Marketing, Business, or related field

Job description

A leading short-form video platform in Singapore seeks a Senior Leader of Service Experience to enhance customer interactions and maintain high service standards. The role demands over 5 years in leadership with a focus on E-commerce, excellent communication skills, and the ability to work cross-functionally. Ideal candidates will possess a bachelor’s degree and a proven track record in developing customer engagement strategies. This position offers the opportunity for significant impact in a dynamic environment.