Head of Operations

RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading executive search firm in Singapore is looking for a Head of Operations to lead the insurance business operations. This role focuses on driving operational excellence, process optimization, and technology adoption, ensuring alignment with business growth and regulatory requirements. The ideal candidate must possess at least 10 years of insurance industry experience, with 5 years in a senior leadership role, and demonstrate strong leadership, analytical, and problem-solving skills. The position offers the opportunity to implement transformative solutions while maintaining compliance and enhancing customer experience.

Qualifications

• 10+ years of experience in the insurance industry including 5+ years in senior leadership.
• Deep understanding of insurance operations and Singapore regulatory requirements (MAS).
• Experience implementing insurance core systems and digital workflows.

Responsibilities

• Lead end-to-end operations of the insurance business.
• Collaborate with senior management to align operational strategy.
• Champion process re-engineering for operational scalability.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Stakeholder management

Analytical skills

Problem-solving

Change management

Education

Bachelor’s degree in Business Administration, Finance, Insurance, or related field

Job description

The Head of Operations is responsible for leading the end-to-end operations of the insurance business. This role drives operational excellence, process optimization, and technology adoption to enhance efficiency, scalability, compliance, and customer experience. You will act as a strategic leader, ensuring operations effectively support business growth and aligns with MAS regulatory requirements.

Key Responsibilities:

• Able to lead, mentor, and foster a customer-centric team with high performance standards.
• Able to collaborate with senior management and across all other departments to align operational strategy with business objectives.
• Contribute to corporate strategy by providing operational insights (through data and dashboards), cost optimization initiatives, and execution plans.
• Able to continuously champion process re-engineering to ensure operationalscalability.
• Review, streamline, and standardize operational processes to resolve bottlenecks, improve accuracy and turnaround time.
• You need to Partner with Tech to drive the use of technology and digital tools for increasing automation and reducing manual processes.
• You need to ensure all operational activities comply with regulatory requirements, internal policies, and industry best practices.
• Able to maintain strong controls to safeguard data integrity and customerinformation.

Job Requirements:

• You must have a Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
• You must have a minimum 10 years of experience in the insurance industry, including at least 5 years in a senior leadership or management role.
• Deep understanding of insurance operations (e.g. payments, underwriting support, policy administration, claims, servicing).
• You must have a strong understanding of Singapore insurance regulatory requirements (MAS).
• Proven track record in operational transformation and technology adoption.
• You must have an experience implementing or enhancing insurance core systems and digital workflows.
• Excellent analytical, problem-solving, and decision-making abilities.
• You must have a strong people leadership and change management skills.
• You must have a strong stakeholder management and communication skills.
• Professional insurance or process improvement certifications are an advantage.