Head of Moving Operations & Service Excellence

ALLIED MOVING SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A moving service company based in Singapore is seeking an Operations Manager to oversee household removal operations, ensure high customer satisfaction, and manage costs effectively. The ideal candidate should possess strong leadership qualities, exceptional organizational skills, and a commitment to operational excellence. Responsibilities include supervising crews, managing vendor relationships, and ensuring compliance with safety standards while driving process improvements across the organization.

Responsibilities

• Responsible for operational control and people leadership in moving services.
• Manage end-to-end household goods moving operations.
• Supervise and train packing crews, drivers, supervisors, and warehouse staff.
• Ensure high service standards and customer satisfaction.
• Control operational costs and manage vendors.
• Ensure compliance with safety standards and labor laws.

Skills

Leadership

Microsoft Office

Microsoft Excel

Interpersonal Skills

Inventory

Administration

Vehicles

Compliance

Project Management

Transportation

Accountability

Communication Skills

Customer Satisfaction

Team Player

Customer Service

Loss Prevention

Job description

A moving service company based in Singapore is seeking an Operations Manager to oversee household removal operations, ensure high customer satisfaction, and manage costs effectively. The ideal candidate should possess strong leadership qualities, exceptional organizational skills, and a commitment to operational excellence. Responsibilities include supervising crews, managing vendor relationships, and ensuring compliance with safety standards while driving process improvements across the organization.