Head of Indoor Sales

Trades Workforce Solutions; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading freight forwarding firm in Singapore is seeking a Head of Indoor Sales/Customer Service & Assistant to GM. This permanent role involves managing sales support, handling client inquiries, and developing tailored freight solutions. Candidates should possess a Diploma/Degree in Business or Logistics, have at least 3 years of relevant experience, and be proficient in Microsoft Excel. Strong communication skills are essential for success in this dynamic position.

Qualifications

• Minimum 3 years of experience in sales support, customer service, or freight forwarding.
• Knowledge of Air & Ocean Freight operations and project cargo handling.

Responsibilities

• Manage sales support and indoor sales activities for local customers.
• Handle daily requests related to Air & Ocean Freight and prepare quotations.
• Develop tailored solutions and competitive pricing for project cargo.
• Support RFQs and cross-border trucking arrangements.
• Cooperate with management on indoor sales activities.
• Manage inquiries from key accounts in various industries.
• Monitor overseas requests and issue quotations when required.
• Assist the General Manager in overseeing customer service and sales support.

Skills

Strong communication skills

Problem-solving skills

Client liaison abilities

Proficiency in Microsoft Excel

Education

Diploma/Degree in Business, Logistics, or related discipline

Job description

Job Summary

• Industry/ Organization Type: Freight Forwarding
• Position Title: Head of Indoor Sales/ Customer Service & Assistant to GM
• Working Location: Paya Lebar
• Working Hours: 5 Days, Mon - Fri (9am – 6pm)
• Salary Package: Basic Salary + AWS
• Duration: Permanent

Responsibilities

• Manage sales support and indoor sales activities for local customers, ensuring smooth service delivery.
• Handle daily requests related to Air & Ocean Freight (Import/Export) and prepare quotations from start to finish.
• Develop tailored solutions and competitive pricing for project cargo, oversized shipments, and container optimization.
• Support RFQs and cross-border trucking arrangements between Singapore and Malaysia with the customer service team.
• Cooperate with management on indoor sales activities.
• Manage inquiries from key accounts, including Oil/Drilling & Gas industry and furniture trading companies in Singapore.
• Monitor overseas requests and issue quotations when required, while ensuring agent requests are properly addressed.
• Assist the General Manager in overseeing customer service and sales support functions across operations.
• Other duties as directed by management.

Qualifications

• Diploma/Degree in Business, Logistics, or related discipline.
• Minimum 3 years of experience in sales support, customer service, or freight forwarding.
• Strong communication and problem-solving skills with ability to liaise confidently with clients and management.
• Proficient in Microsoft Office applications, especially Excel for quotations and reporting.
• Knowledge of Air & Ocean Freight operations and project cargo handling.