Head of Customer Due Diligence, APACNew

ADYEN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading financial technology firm in Singapore seeks a Regional Head of Customer Due Diligence to lead operations across APAC. This role involves managing a high-performing team, developing strategies in compliance with regional regulations, and enhancing customer experiences. The ideal candidate has over 8 years of experience in operations or compliance, strong leadership skills, and a deep focus on merchant satisfaction. Travel may be required. Join a diverse team driving innovative financial solutions.

Qualifications

• 8+ years of experience in Operations or Compliance within financial services.
• 3+ years of experience in managing teams across regions.
• Ability to translate regulatory and business requirements into actionable solutions.

Responsibilities

• Lead and coach a high-performing Onboarding and CDD team.
• Define and execute the regional CDD strategy.
• Collaborate with teams to improve processes and implement scalable solutions.

Skills

Operations

Onboarding

KYC/CDD

Risk Management

Compliance

People Management

Stakeholder Management

Communication

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role

As part of our regional growth, we are looking for a strategic and experienced leader to serve as our Regional Head of Customer Due Diligence, APAC. You will oversee a team of 4 Team Leads and their respective teams, spanning onboarding to ongoing reviews, and will play a pivotal role in evolving the CDD function across the region.

You will work closely with internal stakeholders - Compliance, Commercial, Product, and Legal - and external stakeholders, including merchants and regulators, to ensure Adyen delivers a risk-aware, efficient, and scalable onboarding and review experience. This role is perfect for a builder, someone excited to drive change management, shape strategy, and create scalable processes as we continue to grow in APAC.

What You’ll Do

Team Leadership & Development

• Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills.
• Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations.
• Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement.

Strategy, Operations & Stakeholder Management

• Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs.
• Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions.
• Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision‑making.
• Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions.
• Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements.

Who You Are

• 8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting.
• 3+ years of second line people management experience (leading managers or team leads) and building high‑performing teams across regions and functions.
• A strategic, operational, and hands‑on leader who can translate regulatory and business requirements into actionable, scalable solutions.
• Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication.
• Growth‑oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development.
• Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities.
• Deeply merchant‑focused, keeping the merchant experience at the core of every decision, process, and solution.
• Willing to travel regionally and globally as required.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office‑first company and value in‑person collaboration; we do not offer remote‑only roles.