Head of Claims & Insurance APAC

American President Lines; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading logistics firm is seeking a Head of Claims & Insurance for the APAC region. This role involves managing a team and ensuring effective claims processing for marine incidents. The ideal candidate will have over 10 years of experience in marine insurance, strong negotiation skills, and a comprehensive understanding of maritime law. The position offers a competitive salary, professional growth opportunities, and the chance to be part of a global leader in shipping and logistics.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional growth

Qualifications

• 10+ years of experience in marine insurance and claims within a relevant organization.
• Proficiency in maritime law and international conventions.
• Experience in leading teams across multiple locations.

Responsibilities

• Manage major vessel casualties and oversee claims processing.
• Ensure efficient resolution of customer cargo claims.
• Lead and develop the APAC Claims & Insurance team.

Skills

Marine insurance and claims experience

Strong negotiation skills

Knowledge of maritime law

Leadership and team development

Proficiency in MS Office

Strong communication skills

Tools

SAP

Claims management systems

Job description

Location: Singapore, SG

Head of Claims & Insurance APAC

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview

In this role, you will lead and manage the APAC Claims & Insurance team, driving a high-performance and customer‑centric culture. You will oversee Hull & Machinery (H&M) incidents, Crew and P&I claims, and Cargo Claims (POD Asia) across the region, ensuring timely and effective claims handling, risk mitigation, and recovery optimisation. Working closely with Head Office, you will also provide strategic guidance and advisory support to internal stakeholders across the business.

Key Responsibilities

Marine Claims (Hull & Machinery (H&M), Crew, P&I)

• Manage major vessel casualties (including fire, grounding, collision, salvage, and General Average), ensuring timely, accurate and commercially sound claims processing.
• Oversee H&M, P&I and other fleet insurance covers, including proper notification, filing and coordination with insurers, brokers, correspondents and surveyors.
• Lead causation and liability investigations, identify third party exposure, and maximise recoveries from insurers and responsible third parties.
• Negotiate settlements and recoveries on optimal legal and commercial terms, safeguarding the company’s interests and relationships.

Cargo Claims & Litigations

• Handle customer cargo claims, lawsuits, and recovery actions initiated by insurers, lawyers and third parties across the Asia region, in line with company policies.
• Ensure cargo claims are resolved efficiently with minimal operational and market impact while protecting CMA CGM’s legal and commercial position.
• Manage Serenity (self‑insured) and Elite customer claims strictly in accordance with company SOPs and service commitments.

Strategic & Leadership Functions

• Lead, mentor and develop the APAC Claims & Insurance team, setting clear objectives, KPIs and standards to ensure alignment with business strategy.
• Provide legal and operational advice on emerging risks, contractual clauses and non‑standard or complex situations to commercial, operational and management stakeholders.
• Identify process and knowledge gaps, drive continuous improvement initiatives, and implement best practices to reduce legal, financial and operational exposure.
• Collaborate closely with Head Office and regional functions, and participate in cross‑functional projects and casualty response as required; occasional business travel is expected.

What We’re Looking For

• Ideally at least 10 years’ experience in marine insurance and claims (cargo, H&M, P&I) gained within a ship‑owning company, P&I Club, marine insurer or maritime law firm.
• Strong knowledge of maritime law, international conventions (e.g. Hague Visby Rules) and marine insurance practices, with solid exposure to Asia Pacific jurisdictions.
• Proficiency in MS Office and experience with SAP and specialised claims management systems.
• Proven track record in leading, supervising and developing a regional or multi‑location team.
• Excellent negotiation, communication and stakeholder management skills, with the ability to influence at senior levels.
• Resilient, proactive and solution‑oriented, able to manage high workloads and tight deadlines in a fast‑paced environment.
• Cost‑conscious with strong analytical skills, data discipline and a structured approach to reporting and decision making.

Why Join CMA CGM?

• Be part of a global leader in shipping and logistics with ambitious growth plans.
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

This role is open for local employment only.

Kindly note that only shortlisted applicants will be contacted.