Head of Cash Operations H/F

Crédit Agricole Group; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An established industry player in banking services is seeking a dynamic individual to oversee Asia Cash Operations. This pivotal role will involve ensuring operational efficiency, managing risks, and enhancing client service standards. You will collaborate closely with teams across borders to drive business growth and improve client satisfaction. If you have a passion for operational excellence and a commitment to quality, this opportunity offers a chance to make a significant impact in a forward-thinking environment. Join a team that values innovation and client-centric solutions, where your expertise will be crucial in shaping the future of banking operations.

Qualifications

• Experience in managing cash operations and ensuring operational efficiency.
• Strong understanding of risk management principles.

Responsibilities

• Manage Asia Cash Operations and ensure operational excellence.
• Lead projects and enhance client service standards.

Skills

Cash Operations Management

Operational Efficiency

Risk Management

Client Service Standards

Cross-border Collaboration

Education

Bachelor's Degree in Finance or related field

Job description

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Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, Azqore provides integrated solutions and quality services to our clients.

Asia Operations provide operational capabilities to Azqore’s client banks, allowing them to focus on executing their strategy, reduce operational costs, and improve operational risk. Commitment to quality and continuous process improvement is at the heart of all Asia Operations activities.

It is thus one of the keys to facilitate and drive Azqore to reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value, and increasing their satisfaction.

Within Asia Operations, the Cash team is responsible for the processing of cash remittances, FX/MM, and FX/MM derivatives. In addition, the team is also in charge of FX/MM confirmations reconciliation and cash management of secondary nostro accounts.

The incumbent will be part of this exciting function and is responsible for:

• The processing and controls of the processes within the Cash function;
• Ensuring that the services delivered to the Azqore clients are most efficiently and productively performed;
• Working closely with colleagues to provide clients with technical expertise and solutions in a comprehensive, timely, and accurate manner;
• Playing an instrumental role to facilitate the business growth of Azqore and its clients through ensuring the processing of client’s banking transactions with high-quality output and excellence in risk management.

Your responsibilities

• Responsible for the management of Asia Cash Operations and part of the Asia Operations management team;
• Ensure operational efficiency and excellence and maintain low levels of operational risk;
• Align the Asia Cash Operations team members to the Operations and Company goals and vision;
• Act as the point of escalation for Asian clients on all Asia Cash Operations queries, concerns, and issues;
• Lead Azqore Operations projects and initiatives, where necessary;
• Drive cross-border collaboration and strengthen communication channels between the Swiss and Singapore teams;
• Enhance client service standards within the team, and consequently the client ratings of the function;
• Propose/identify value-add solutions which can impact profitability.