Head of Calibration

ELEMENT TESTING SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading testing service provider in Singapore is seeking a Head of Calibration to oversee business operations and processes. This role involves ensuring compliance with health and safety standards, managing laboratory financial performance, and developing a high-performing team. The ideal candidate will have extensive experience in quality and calibration management, particularly in ISO/IEC 17025 accredited environments. Strong leadership and communication skills are essential to achieving business strategy and customer satisfaction.

Qualifications

• Minimum 8 years of experience in quality, calibration, metrology, or testing laboratory management.
• Proven experience managing ISO/IEC 17025 accredited laboratories.
• Ability to deliver timely reports and provide technical advice to customers.

Responsibilities

• Ensure compliance with corporate policies and practices for Health, Safety & Environment.
• Develop and build a high performing team to achieve business goals.
• Enhance skills and processes through a focus on continuous improvement.

Skills

Leadership

Communication

Analytical skills

Customer-oriented mindset

Project management

Education

Bachelor’s degree in engineering, Metrology, or a related technical discipline

Tools

Calibration software

Laboratory information management systems (LIMS)

Job description

Element has an opportunity for aHead of Calibration. In this role you will be reporting to the Division Director and be responsible for all Element business operations and processes in the business unit.

Execution & results

Ensure compliance with corporate policies and practices for Health, Safety & Environment and Quality; Profit and Loss responsibility and accountability for laboratory financial performance; Drive and Execute in relation to operational performance; Deliver results in line with forecasts and expectations; Ensure that customer's technical, quality and delivery requirements are satisfied.

Strategy

Formulate and execute a strategy to grow the business with a primary focus on organic growth; Ensure development of technical services and processes in support of growth strategy with prime focus on testing services relating to the environmental chemistry sector.

Sales/Commercial/Go To Market Strategy

Build and maintain effective relations with clients to enhance the laboratory’s profitability. Work with the sales team to set targets and to ensure budgeted sales are achieved; Actively support, and where necessary lead major customer proposals and contracts; Serve as a key relationship partner for high level customer engagements. Ensure that reports and quotes satisfy requirements for contract review, technical content, and minimise legal risk.

Process/Performance Improvement

Enhance skills and processes across the businesses through a focus on continuous improvement; effectively deploy a management tool box with analysis to drive appropriate KPI’s/metric improvement.

Leadership/People Management

Develop and build a high performing team; Build technical strength and ensure all staff are adequately trained to perform their duties. Create a culture of ‘can do’ and ensure high levels of staff engagement and productivity. Provide regular, timely communications and feedback to employees. Provide dynamic hands‑on leadership to team to ensure a consistent application of standards, values, and improvement tools.

Roles and Responsibilities

Management System

• Monthly reporting on lab P&L and other KPIs
• Adhere to Element Quality and SHE management system policies and procedures.
• Assist with hazard identification and risk assessment exercises within their areas of responsibility.
• Monitor day‑to‑day health and safety in area of responsibility and ensure all hazards, near misses and accidents are reported.

Technical and Business Development Responsibilities

• Provide technical expertise to the team on the services provided by the company to its customers.
• Plan daily operation for execution as per agreed timelines with customers.
• Train the technical personnel in the job requirements.
• Take responsibility for the budgeted numbers and strive to overachieve the targets month after month.
• Strive and achieve 100 % customer satisfaction by timely reports, by providing technical advice to customers, when needed and proactively anticipate and satisfy the customer needs.
• Be abreast of the latest developments in the field.
• Inter‑department/location co‑ordination and work as “One Company One Team” both internally and externally.
• Provide timely reports on the activities and future outlook for the business.
• Any other duties and responsibilities assigned and agreed from time to time.

Managerial Responsibilities

• Work with other functions and employees to maximise employee retention.
• Conduct regular team meetings with specific emphasis on HSE, technical updates, etc.
• Define training plans for the team.
• Motivate the team for superior performance and be a conduit between employee’s needs and the company.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Departmental responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving conflicts.

Requirement

• Bachelor’s degree in engineering, Metrology, or a related technical discipline.
• Minimum 8 years of experience in quality, calibration, metrology, or testing laboratory management.
• Proven experience managing ISO/IEC 17025 accredited laboratories is advantageous.
• Background in dimensional, electrical, temperature, or pressure calibration.
• Proven experience in aerospace quality requirement and experiences is advantageous.
• In‑depth knowledge of calibration principles, uncertainty analysis, and traceability.
• Excellent leadership, teamwork, communication, and organisational skills.
• Proficient in calibration software and laboratory information management systems (LIMS).
• Strong analytical, problem‑solving, and decision‑making abilities.
• Customer‑oriented mindset with strong project management capability.
• Finance knowledge on budgeting and planning.
• Departmental revenue and finance KPIs.
• On‑time delivery of calibration jobs.
• Compliance with ISO/IEC 17025 and audit performance.
• Customer satisfaction scores.
• Staff competency and retention.
• Efficiency improvements and cost control.