Head Concierge: Luxury Guest Experience Leader

BEACH ROAD HOTEL (1886) LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A luxury hotel in Singapore seeks a Chef Concierge to lead a dynamic team, ensuring exceptional guest experiences. The role focuses on personalized service, team development, and maintaining high operational standards. Ideal candidates will have extensive luxury hospitality experience and strong leadership skills. The position offers a collaborative work environment and varied responsibilities in guest engagement and service excellence.

Benefits

5-day Work Week

Duty Meals provided

Colleagues’ Discount at Accor Hotels

Flexible Benefits

Medical and Wellness Benefits

Comprehensive Insurance Coverage

Career Development Opportunities

Qualifications

• Minimum 10 years in luxury hospitality with at least 3 years in a leadership role.
• Proven experience in guest journey design and team leadership.
• Fluent in English; two or more additional languages an asset.

Responsibilities

• Oversees guest-facing services and personalized recommendations.
• Champions pre-arrival planning and relationship-building.
• Fosters a culture of proactive service and team development.

Skills

Emotional intelligence

Multilingual communication

Strategic thinking

Cultural sensitivity

Education

Diploma or Degree in Hospitality or Tourism Management

Job description

A luxury hotel in Singapore seeks a Chef Concierge to lead a dynamic team, ensuring exceptional guest experiences. The role focuses on personalized service, team development, and maintaining high operational standards. Ideal candidates will have extensive luxury hospitality experience and strong leadership skills. The position offers a collaborative work environment and varied responsibilities in guest engagement and service excellence.