Hardware Support Engineer

HORIZON GLOBAL SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider based in Singapore is looking for an Infrastructure Support Engineer to provide hands-on server and network hardware maintenance and incident resolution. Key responsibilities include on-site and remote support for hardware incidents, performing diagnoses and replacements of components, and responding to incidents in a timely manner. A minimum of 2–4 years of experience and relevant educational qualifications are required. The role includes a 24×7 on-call rotation. Competitive benefits and growth opportunities are offered.

Qualifications

• Minimum 2–4 years of relevant experience.

Responsibilities

• Provide on‑site and remote support for hardware incidents.
• Perform diagnosis and replacement of faulty components.
• Support Cisco switches and Fortinet firewalls under guidance.
• Assist in firmware updates and system health checks.
• Respond to incidents within 2 hours and resolve within 4 hours.
• Prepare service and incident reports after each site visit.
• Coordinate with senior engineers, OEM support, and FM vendors.
• Participate in inventory checks and documentation updates.

Skills

Server hardware troubleshooting (Dell / HPE)

Basic networking knowledge (switches, firewalls)

Understanding of SLA-based support operations

Willingness to support 24×7 on-call rotation

Education

Diploma or Degree in IT / Engineering or equivalent

Tools

CCNA

Fortinet NSE 3/4

Dell or HPE associate level

Job description

Role Summary

The Infrastructure Support Engineer will provide hands‑on server and network hardware maintenance, on‑site support, and incident resolution in accordance with SLA requirements.

Key Responsibilities

• Provide on‑site and remote support for hardware incidents

• Perform diagnosis and replacement of faulty components (disk, RAM, PSU, NIC)

• Support Cisco switches and Fortinet firewalls under guidance

• Assist in firmware updates and system health checks

• Respond to incidents within 2 hours and resolve within 4 hours

• Prepare service and incident reports after each site visit

• Coordinate with senior engineers, OEM support, and FM vendors

• Participate in inventory checks and documentation updates

Skills & Technical Requirements

• Server hardware troubleshooting (Dell / HPE)

• Basic networking knowledge (switches, firewalls)

• Understanding of SLA‑based support operations

• Willingness to support 24×7 on‑call rotation

Experience & Qualifications

• Minimum 2–4 years of relevant experience

• Diploma or Degree in IT / Engineering or equivalent

• Certifications preferred: CCNA, Fortinet NSE 3/4, Dell or HPE associate level