HANDPHONE SERVICE TECHNICIAN

RS DIGITAL WORLD PTE. LTD.; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading mobile repair service company in Singapore is looking for a skilled technician to handle device diagnostics, hardware repairs, and software troubleshooting. The ideal candidate will have 3 to 4 years of experience, a strong understanding of Android and iOS systems, and good communication skills. Responsibilities include ensuring excellent customer service, maintaining logs of repairs, and managing inventory. Availability on weekends and public holidays is essential.

Qualifications

• Minimum 3 to 4 years of strong experience in mobile phone repair.
• Knowledge of Singapore telco standards, including SIM card activation.
• Good communication skills and positive attitude.

Responsibilities

• Ensure excellent service to internal & external users.
• Inspect and diagnose mobile phones to identify issues.
• Repair or replace damaged components and perform micro-soldering.
• Communicate clearly with customers regarding repairs and costs.
• Test repaired devices to ensure functionality.
• Maintain logs of repairs performed and manage inventory.

Skills

Device diagnostics

Hardware repairs

Software troubleshooting

Customer service

Inventory management

Strong troubleshooting skills

Understanding of Android and iOS systems

Tools

Heat guns

Soldering irons

Microscopes

Multimeters

Job description

Ensure excellent service to internal or external users. Follow up with users on unresolved issues or complaints. Communicate downtime, incidents, and updates clearly to affected users.

Device Diagnosis

Inspect and diagnose mobile phones to identify hardware and software issues. Use diagnostic tools and tests to determine the cause of malfunctions.

Hardware Repairs

Repair or replace damaged components such as screens/LCDs, batteries, charging ports, speakers & microphones, cameras, and buttons (power, volume, home button). Perform micro‑soldering or board‑level repairs if knowledgeable.

Software Troubleshooting

Fix software-related issues such as system crashes, boot loops, virus/malware removal, data backup & recovery, and operating system updates and reinstallation.

Customer Service

Communicate clearly with customers to understand phone issues. Explain repair options, costs, and estimated repair time. Offer advice on how to maintain their devices and prevent future damage.

Quality Testing

Test repaired devices to ensure all functions operate correctly before returning to customers. Conduct final inspections for touch sensitivity, audio quality, network performance, etc.

Documentation & Reporting

Maintain logs of repairs performed, parts used, and device conditions. Prepare reports for warranty claims or internal tracking.

Inventory Management

Keep track of spare parts, tools, and accessories. Order new parts when necessary to ensure smooth operations.

Tool Handling & Safety

Safely use repair tools such as heat guns, opening tools, soldering irons, microscopes, and multimeters when applicable. Follow safety procedures to protect devices and maintain a clean work area.

Continuous Learning

Stay updated with the latest phone models, repair techniques, and technology trends. Participate in training or certification programs to enhance skills.

Professional Work Conduct

Maintain high repair standards. Protect customer data and ensure confidentiality. Provide honest and transparent service.

Able to work on weekends and public holidays when required.

Must have knowledge of Singapore telco standards, including:

• SIM card activation and troubleshooting
• Network settings for local telcos (Singtel, StarHub, M1, GEENET, etc.)
• VoLTE, 5G, APN configuration
• Device compatibility with local networks
• Understanding of telco warranty policies and trade‑in guidelines

Previous experience in mobile phone repair (hardware & software) is preferred.

Good understanding of Android and iOS systems.

Strong troubleshooting skills for both hardware and software issues.

Good communication skills and a positive attitude when dealing with customers.

Ability to work independently and as part of a team.

Strong attention to detail and willingness to learn new repair techniques.

Honest, reliable, and committed to quality service.

Minimum qualifications with 3 to 4 years strong experience needed.