Guest Services Officer

EL DEVELOPMENT (VENTURES) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is looking for a Front Office staff member to assist guests during their stay, handle check-ins and check-outs, and maximize room revenue through upselling. Candidates should possess a secondary education, good English proficiency, and must be customer-focused and detail-oriented. No prior experience is necessary, as training will be provided. A well-presented and professional demeanor is required at all times.

Qualifications

• Good reading and oral proficiency in English language.
• Ability to speak other languages will be an advantage.
• No experience is required, training will be provided.

Responsibilities

• Assist guests with check-in and check-out, and other cashiering duties.
• Work towards maximising room revenue by upselling higher room categories.
• Provide warm welcome and fond farewell in accordance with hotel standards.

Skills

Good communication and customer contact skills

Self-motivated and energetic

Service oriented with an eye for details

Good reading and oral proficiency in English

Ability to work effectively in a team

Education

Secondary / High school education

Job description

Job Description

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assign rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
• Prepare VIP list and send email out to all operations department daily.
• To recommend tourist attractions and places to visit
• Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
• Update, check and input ACDC
• Prepare Decoration for guests who opted for the package
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required, training will be provided
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times