Guest Service Team Leader

Pan Pacific Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Guest Service Team Leader for their Gym & Pool facilities. This role involves enhancing guest experience through exceptional service, oversight of operations, and maintenance of high standards. The ideal candidate will have at least two years of experience in hospitality, show strong leadership, and positively engage with guests. This position offers a supportive team environment within an award-winning hotel renowned for its luxurious offerings.

Qualifications

• At least two years of relevant experience in a guest service role.
• Strong ability to manage facilities and equipment for guest satisfaction.
• Proactive attitude towards guest engagement and service excellence.

Responsibilities

• Oversee Gym & Pool operations to ensure cleanliness and guest satisfaction.
• Maintain high standards for facilities and equipment.
• Respond to guest feedback and engage with visitors positively.
• Support training and management of team members for service excellence.

Skills

Guest relations

Facility management

Customer service

Leadership

Education

Hospitality management qualification (preferred)

Job description

Singapore

Pan Pacific Orchard, Singapore

Spa & Fitness

Job Grade

Full Time

Pan Pacific Orchard, Singapore is an award-winning destination hotel, recognised with multiple accolades for its excellence in both design and hospitality. Featuring the visionary architecture of renowned WOHA, the hotel is located in the prestigious Orchard Road district and redefines the city’s skyline with four themed open‑air terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience.

Within the Forest Terrace, our signature restaurant, Mosella, introduces a Mediterranean sharing concept with a refreshingly modern twist. The Beach Terrace brings a resort‑like ambience to the heart of the city, while the Garden Terrace is home to Florette, our luxurious specialty cocktail bar. At the top of the Cloud Terrace, level 18 houses the Claymore Ballroom, Orchard’s highest pillarless ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies the group’s signature of sincere and graceful luxury. As an award‑winning property, it’s not only a premier destination for guests but also an inspiring and rewarding place to work, where employees are part of a team that continues to earn recognition on the global stage.

The Role

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!

As a Guest Service Team Leader (Gym & Pool), you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback at the gym and pool facilities. Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.

Our Expectations

• Oversee the operation and upkeep of the Gym & Pool area during opening hours, ensuring a clean and inviting environment for guests.
• Ensure all facilities and equipment are consistently maintained to the highest standards.
• Take ownership of the facilities and equipment, promptly reporting any issues to guarantee optimal operational conditions.
• Address and follow up on any malfunctions or concerns related to facilities and equipment.
• Respond to guest feedback and requests with professionalism, enhancing their experience.
• Foster positive guest relations by engaging with all visitors warmly and attentively.
• Stay informed about daily VIP and lobby movements to anticipate guest needs effectively.
• Take charge of the overall Guest Experience at the Gym and Pool facilities, ensuring satisfaction and comfort for all patrons.
• Support the Lifestyle Manager in training and managing team members to uphold service excellence.

Talent Profile

We’re looking for a proactive Guest Service Team Leader with at least two years of relevant experience and qualifications in hospitality management (preferred). If you believe you are the right fit for the role, write in to have a chat with us!

How to Apply

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