Guest Service Officer, Park Operations - Singapore Zoo (Permanent Weekday Mornings)

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wildlife conservation organization in Singapore is looking for a dynamic individual to ensure exceptional guest service at their facilities. The role requires motivating part-time staff, conducting training sessions, and handling guest feedback effectively. Applicants should have a minimum GCE 'N/O' Level, a pleasant personality, and the ability to work flexible hours including weekends and public holidays. Join the team in enhancing the guest experience at this unique wildlife destination.

Qualifications

• Pleasant, confident, energetic and outgoing personality.
• Independent and responsible team player.
• Willing to work on weekends and public holidays.

Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service.
• Perform accurate transactions at ticketing touchpoints.
• Motivate and guide part-time staff in delivering guest experiences.

Skills

Customer service

Team player

Effective communication

Education

Minimum GCE ‘N/O’ Level

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.
• Perform accurate transactions at ticketing touchpoints in accordance with protocol.
• Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in wildlife-human management efforts:
• Update and maintain records of sightings and movements of wildlife.
• Educate guests on wildlife campaigns in the parks.
• Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Other relevant duties as assigned.

Job Requirements

• Minimum GCE ‘N/O’ Level and above.
• Pleasant, confident, energetic and outgoing personality.
• Independent and responsible team player.
• Candidates with customer service experience will have an advantage.
• Able to work on Mondays to Fridays, 830am to 1230pm or 9am to 1pm
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays