Guest Service Officer

Young Men's Christian Association of Singapore; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A community organization in Singapore is seeking a customer service representative to provide exceptional service and manage guest registrations. Candidates should have O Level, A Level, or a Diploma in any discipline. No prior experience is necessary as training will be provided. Applicants should have good communication skills and be willing to work flexible shifts, including weekends and public holidays. This position allows for a dynamic and innovative work environment.

Qualifications

• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.

Responsibilities

• Register guests by confirming room requirements and managing customer expectations.
• Respond to reservation enquiries accurately and efficiently.
• Provide exceptional service to customers.

Skills

Customer service orientation

Good communication skills

Interpersonal skills

Education

O Level, A Level or Diploma in any discipline

Job description

Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.
• Customer service and people oriented.
• Good communication, listening and interpersonal skills.
• Innovative team player that is dynamic, self-motivated, pro-active, and mature.
• Willing to work on a rostered 5-day work week, including weekends and public holidays.
• Ability to work flexible shifts required. Option for a 4-day work week (10.5 hours per day) available.