Guest Service Executive

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A hospitality management firm in Singapore seeks a part-time Guest Experience Associate to assist guests, monitor operations, and engage in community building. Ideal candidates are dynamic, tech-savvy, and detail-oriented, willing to work rotating shifts including nights. Strong communication skills and a proactive, hands-on approach are essential. A background in hospitality or relevant skills will be a bonus. Submit a one-minute video as part of your application.

Qualifications

• Dynamic, self-motivated individual with strong communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Tech-savvy and able to learn new systems quickly.

Responsibilities

• Assist guests with check-in and queries.
• Monitor room availability and ensure guideline compliance.
• Engage guests to gather feedback for improving experiences.

Skills

Dynamic communication skills

Tech-savvy

Detail-oriented

Creative

Problem-solving

Hands-on attitude

Job description

Work Type: Starting as a part-time employee for about three months, with the possibility of converting to full-time depending on performance| 5-day work week (rotating shifts, incl. nights) | 5-day work week (weekends/PH/ rotating shifts, incl. nights)

Key Responsibilities

Guest Experience

• Assist guests with check-in via mobile app or kiosk

• Encourage and guide guests on using the DiscoverASR app

• Handle guest queries and requests from arrival to departure

• Facilitate smooth communication and personalised service

Operations & Property Support

• Monitor room availability using the Property Management System (PMS)

• Ensure processes follow corporate guidelines

• Perform basic book-keeping when required

• Assist housekeeping with regular rounds, especially social spaces

• Handle walk-ins, emails, and phone enquiries

• Perform light housekeeping/engineering tasks

• Liaise with outsourced vendors for cleaning and maintenance

Community Building

• Observe guest preferences and manage guest profiles

• Support the Ambassador of Buzz in curating and executing events

• Proactively engage guests to gather feedback and improve experiences

Job Requirements

You are:

• Dynamic, self-motivated, and confident in communication

• Passionate about tech, creative, entrepreneurial, and collaborative communities

• A people person who’s hands-on and proactive

• Detail-oriented with strong problem-solving skills

• Tech-savvy and quick to learn new systems

• A bonus if you have a skill (coffee-making, bartending, singing, tech geek, etc.)

• Willing to work rotating shifts, including night shifts

Shortlisted candidates will be required to submit a 1-minute video: “All About Me”

EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253