Guest Reservations & Call Centre Agent (Rotating Shifts)

CROWNE PLAZA CHANGI AIRPORT; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore seeks a Call Centre & Reservations Agent to deliver exceptional guest experiences. Responsibilities include assisting with hotel reservations, processing inquiries, and resolving guest complaints. Candidates should possess at least ‘O’ Levels, have relevant work experience, and be proactive in addressing guests' needs. This role requires commitment to rotating shifts, including weekends and public holidays.

Benefits

Competitive salary

Uniform provided

Room discounts

Comprehensive training

Qualifications

• Able to commit to rotating shift hours including weekends and public holidays.
• At least 1 year of related work experience (fresh graduates welcomed).
• Motivated and committed, with a willingness to learn new skills.

Responsibilities

• Assist hotel guests with reservations and inquiries.
• Handle internal and external guest enquiries promptly.
• Upsell additional services to guests.
• Ensure guest satisfaction and follow up on complaints.

Skills

Proactive towards guests

Problem-solving

Knowledgeable about Singapore

Good communication

Education

Minimum ‘O’ Levels or equivalent

Job description

A prominent hotel in Singapore seeks a Call Centre & Reservations Agent to deliver exceptional guest experiences. Responsibilities include assisting with hotel reservations, processing inquiries, and resolving guest complaints. Candidates should possess at least ‘O’ Levels, have relevant work experience, and be proactive in addressing guests' needs. This role requires commitment to rotating shifts, including weekends and public holidays.