Guest Relations Manager (MONTI)

1-Group (Singapore); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hospitality group in Singapore is looking for a dedicated Guest Relations Manager to enhance Front of House operations. Responsibilities include ensuring compliance with service standards, managing guest experiences, and driving outlet performance. The ideal candidate has experience in the hospitality sector, strong communication skills, and a background in team leadership. A related diploma or degree is preferred. Join us to help elevate service quality and guest satisfaction.

Qualifications

• Proven experience in FOH or guest relations management in hospitality or luxury outlets.
• Strong knowledge of SOPs and guest service standards.
• Ability to lead, train, and motivate a team.

Responsibilities

• Oversee FOH operations, ensuring compliance with SOPs and safety standards.
• Maintain high-quality guest experiences focusing on service and cleanliness.
• Lead planning and execution of group bookings.

Skills

Guest service standards

Communication skills

Problem-solving

Team leadership

Multitasking

Sales and marketing awareness

Education

Diploma or degree in Hospitality, Tourism, or related field

Tools

SevenRooms

Chope

Quandoo

TripleSeat

Job description

MONTI is seeking a dedicated and experienced Guest Relations Manager to lead our Front of House operations. In this role, you will ensure top-notch service standards, smooth coordination with our kitchen and bar teams, and strict compliance with 1 Group’s SOPs and health regulations. You will also be responsible for driving outlet performance and supporting 1 Group’s overall vision.

Job Responsibilities

• Oversee FOH operations, ensuring compliance with SOPs and local safety standards.
• Maintain high-quality guest experiences, focusing on food & beverage, service, cleanliness, speed, and table visits.
• Manage reservations across SevenRooms, Chope, Quandoo, and TripleSeat; ensure smooth guest communication via phone, email, and WhatsApp.
• Welcome, seat, and assist guests; handle inquiries and resolve issues professionally.
• Lead planning and execution of group bookings; coordinate menus, pricing, and deposits to achieve sales targets.
• Support marketing initiatives, promotions, and guest communications to drive revenue and foot traffic.
• Maintain guest databases, feedback collection, and reporting for management insights.
• Provide leadership, delegate tasks, and ensure team adherence to service standards.
• Conduct training on SOPs, product knowledge, and service excellence.

Job Requirements

• Proven experience in FOH or guest relations management in F&B, hospitality, or luxury outlets.
• Strong knowledge of SOPs, reservation systems (SevenRooms, Chope, Quandoo, TripleSeat), and guest service standards.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to lead, train, and motivate a team effectively.
• Strong organizational and multitasking abilities, with attention to detailli>
• Sales and marketing awareness to drive group bookings and promotions.
• Flexible and professional approach to handling high-pressure situations.
• Diploma or degree in Hospitality, Tourism, or related field is preferred.

Job Location

• 82 Collyer Quay, Singapore 049327