Guest Experience & VIP Services Supervisor

FURAMA HOTEL SINGAPORE PTE LTD; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading hospitality service provider in Singapore is looking for an experienced Guest Services Manager. Responsibilities include maintaining smooth operations and relationships between management and guests, handling complaints efficiently, and supervising the guest service section. Qualified candidates should have proven management skills, knowledge of Front Office operations, and proficiency in letter writing and computer functions. This role requires strong attention to VIP and corporate guest needs.

Qualifications

• Proven abilities to manage guest relations effectively.
• Knowledge of Front Office operations is vital.

Responsibilities

• Maintain relationships between Management and guests, resolving complaints.
• Assist to supervise Guest Service section in absence of Manager.
• Manage operations at the Guest Services Check-In Desk.
• Ensure satisfaction of VIPs and corporate guests.
• Conduct training and maintain records for guest history.

Skills

Management abilities

Guest relations

Front Office operations

Proficient in letter writing

Computer functions

Job description

A leading hospitality service provider in Singapore is looking for an experienced Guest Services Manager. Responsibilities include maintaining smooth operations and relationships between management and guests, handling complaints efficiently, and supervising the guest service section. Qualified candidates should have proven management skills, knowledge of Front Office operations, and proficiency in letter writing and computer functions. This role requires strong attention to VIP and corporate guest needs.