Guest Experience Lead, Front Office (Hotels)

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury resort in Singapore is seeking a Front Office Associate to manage guest check-ins and check-outs, ensuring high-level satisfaction. The role involves coordination with various departments, especially Housekeeping, and requires a Diploma in Hospitality Management plus two years of experience in the hotel sector. Candidates should possess excellent interpersonal skills and be comfortable with Microsoft Office tools. Shift work is required, including weekends and public holidays.

Qualifications

• Minimum 2 years’ experience in the hospitality industry, preferably in 5-star hotels.
• Able to perform shift work, including weekends and public holidays.
• Knowledge in supervisory functions like staff rostering and training.

Responsibilities

• Perform check-in and check-out for hotel guests.
• Coordinate with Housekeeping for seamless guest experiences.
• Maintain guest confidentiality and business practices.

Skills

Interpersonal skills

Multi-tasking

Time management

Problem-solving

Education

Diploma in Hotels/Hospitality Management

Tools

Microsoft Office - Word

Microsoft Office - Excel

Microsoft Office - PowerPoint

Job description

A luxury resort in Singapore is seeking a Front Office Associate to manage guest check-ins and check-outs, ensuring high-level satisfaction. The role involves coordination with various departments, especially Housekeeping, and requires a Diploma in Hospitality Management plus two years of experience in the hotel sector. Candidates should possess excellent interpersonal skills and be comfortable with Microsoft Office tools. Shift work is required, including weekends and public holidays.