Guest Experience Duty Manager

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A hotel management company in Singapore is seeking a Duty Manager to oversee Front Office operations and ensure exceptional guest services. The ideal candidate will have a degree in Hospitality Management and at least 4 years of experience in a full-service hotel. Key responsibilities include supervising the Front Office team, handling guest complaints, and maintaining service standards. This position requires strong communication skills and attention to detail, with a commitment to working rotating shifts.

Qualifications

• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Ability to interact with guests, employees and third parties.

Responsibilities

• Oversee the lobby operation ensuring guests are handled quickly and efficiently.
• Lead a team to respond to guest complaints and ensure guest satisfaction.
• Ensure cleanliness and operating order of Front Office and public areas.

Skills

Great communication skills

High attention to details

Ability to multi-task

Education

Degree or Diploma in Hospitality Management

Job description

A hotel management company in Singapore is seeking a Duty Manager to oversee Front Office operations and ensure exceptional guest services. The ideal candidate will have a degree in Hospitality Management and at least 4 years of experience in a full-service hotel. Key responsibilities include supervising the Front Office team, handling guest complaints, and maintaining service standards. This position requires strong communication skills and attention to detail, with a commitment to working rotating shifts.