Growth-Focused Customer Success & Operations Analyst

AMILI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare technology company in Singapore is seeking a Customer Success & Operations Analyst. This role focuses on managing customer retention and reactivation programs to enhance customer lifetime value. Successful candidates will have 2-3 years of experience in consulting or analytics, strong analytical skills, and proficiency in Excel. The position demands excellent communication skills and a customer-focused approach. If you're ready to impact healthcare positively, apply today!

Qualifications

• 2–3 years’ experience in consulting, analytics, customer success, or operations.
• Able to turn messy inputs into clear priorities.
• Comfortable working with dashboards and operational metrics.

Responsibilities

• Build and manage AMILI’s Retention Program.
• Own customer and HCP support workflows.
• Partner with teams to design and maintain dashboards.
• Track issues and implement process fixes.

Skills

Strong analytical and structured problem-solving skills

Proficiency in Excel / Google Sheets

Strong written and verbal communication skills

Customer- and HCP-facing maturity

Job description

A healthcare technology company in Singapore is seeking a Customer Success & Operations Analyst. This role focuses on managing customer retention and reactivation programs to enhance customer lifetime value. Successful candidates will have 2-3 years of experience in consulting or analytics, strong analytical skills, and proficiency in Excel. The position demands excellent communication skills and a customer-focused approach. If you're ready to impact healthcare positively, apply today!