Global Online Experience Lead - GenAI & AI Ordering

SALAD STOP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food tech company in Singapore is seeking an Online Experience Manager to enhance its digital ordering platforms. This role involves managing the user experience from menu discovery to checkout, ensuring real-time accuracy across multiple platforms. With a focus on traditional and AI-driven customer experiences, you will lead the rollout of innovative ordering solutions internationally. The ideal candidate has 3-5 years of experience in digital operations and a strong understanding of e-commerce and user journeys.

Benefits

Opportunities for coding and automation learning

International travel

Qualifications

• 3-5 years in digital operations or online customer experience.
• Strong understanding of digital platforms and user journeys.
• Self-driven, curious, and motivated to learn.
• Adaptable and resourceful in fast-evolving environments.

Responsibilities

• Own and refine the digital experience across platforms.
• Manage real-time accuracy of menus, pricing, and promotions.
• Monitor order flow and troubleshoot cross-channel issues.
• Lead the rollout of AI-powered ordering engine.

Skills

Digital operations

E-commerce

AI understanding

Problem-solving

User experience design

Tools

Zapier

Job description

A leading food tech company in Singapore is seeking an Online Experience Manager to enhance its digital ordering platforms. This role involves managing the user experience from menu discovery to checkout, ensuring real-time accuracy across multiple platforms. With a focus on traditional and AI-driven customer experiences, you will lead the rollout of innovative ordering solutions internationally. The ideal candidate has 3-5 years of experience in digital operations and a strong understanding of e-commerce and user journeys.