Global Ocean Freight Operations Lead

C.H. Robinson Freight Services; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global logistics company in Singapore is seeking a Manager of Operations to oversee quality execution and direction of global forwarding activities. This role involves coaching and leading a diverse team while promoting growth and enhancing customer satisfaction. The ideal candidate will possess significant industry experience, strong leadership skills, and the ability to manage people effectively. This is a pivotal role for ensuring operational excellence and embedding a customer-centric culture across the operations team.

Qualifications

• 5 years of experience in Global Forwarding Transportation for Ocean.
• 3 years of direct people management experience.
• Ability to travel up to 10% as required.

Responsibilities

• Accountable for global forwarding operations.
• Coach and lead the product operations team.
• Ensure adherence to customer service level agreements.

Skills

Leadership skills

Customer service

Problem-solving

Analytical skills

Organizational skills

Emotional intelligence

Education

High School Diploma or GED

Bachelor’s degree from an accredited institution

Job description

A leading global logistics company in Singapore is seeking a Manager of Operations to oversee quality execution and direction of global forwarding activities. This role involves coaching and leading a diverse team while promoting growth and enhancing customer satisfaction. The ideal candidate will possess significant industry experience, strong leadership skills, and the ability to manage people effectively. This is a pivotal role for ensuring operational excellence and embedding a customer-centric culture across the operations team.