Global Marine Logistics Customer Solution & Sales Manager

CAESAR SHIPPING SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A shipping services provider in Singapore is seeking a Marine Logistics Customer Solution & Sales Manager to manage client relationships and drive business performance. This role blends customer support with commercial responsibility, ensuring satisfaction while identifying opportunities for expansion. The ideal candidate has a diploma/degree in business or maritime, along with 2–5 years of relevant experience and proficiency in Microsoft Office and logistics systems. Being fluent in English is essential, with additional languages preferred.

Qualifications

• 2–5 years of experience in marine logistics, freight forwarding, or maritime customer service/sales.
• Fluent in English (written & spoken); additional languages are a plus.

Responsibilities

• Act as the primary point of contact for clients on shipment status.
• Build strong, long-term relationships with marine customers.
• Identify new business opportunities within the shipping sector.

Skills

Strong communication

Interpersonal skills

Negotiation skills

Customer-first mindset

Problem-solving ability

Education

Diploma or Degree in Business, Maritime, or Logistics-related fields

Tools

Microsoft Office

Logistics CRM/ERP systems

Job description

Job Summary

Caesar Shipping Services is seeking a motivated and customer-focused Marine Logistics Customer Solution & Sales Manager to manage client relationships and drive business growth in ship spare logistics and marine freight solutions. This role blends customer support with commercial responsibility—ensuring client satisfaction while identifying opportunities to expand our services.

Key Responsibilities

Customer Service

• Act as the primary point of contact for clients on shipment status, documentation, and delivery timelines
• Provide prompt updates and solutions for shipment delays or issues
• Coordinate closely with logistics operations to ensure client requirements are met
• Build strong, long-term relationships with existing marine customers and ship managers
• Ensure customer satisfaction through professional, timely, and effective communication

Sales & Business Development

• Develop and maintain a portfolio of key marine accounts
• Identify new business opportunities within the shipping and marine supply sector
• Prepare and present quotations for logistics services (air, sea, courier for ship spares)
• Follow up on inquiries, leads, and tenders to close deals
• Achieve sales targets while maintaining high service standards
• Collaborate with internal teams to align service offerings with customer needs

Requirements

• Diploma or Degree in Business, Maritime, or Logistics-related fields
• 2–5 years of experience in marine logistics, freight forwarding, or maritime customer service/sales
• Strong communication, interpersonal, and negotiation skills
• Customer-first mindset with problem-solving ability
• Proficient in Microsoft Office and logistics CRM/ERP systems
• Fluent in English (written & spoken); additional languages are a plus

Preferred

• Knowledge of ship spare logistics, bonded cargo, and INCOTERMS
• Existing network of shipping companies, technical managers, or marine suppliers
• Experience working in a target-driven commercial environment