Global IT Support Specialist — White-Glove, Multi-Platform

Menlo Ventures; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology company in Singapore is seeking an IT Support Specialist to provide exceptional customer service and technical support. This role involves supporting core platforms, troubleshooting user issues, and documenting processes. The ideal candidate has experience in high-volume ticketing systems and in-depth knowledge of macOS and Windows. A commitment to excellence in user support and collaboration within a global team is essential.

Benefits

Comprehensive benefits

Qualifications

• Experience working on a high volume ticketing system (+2500 PM).
• Extensive experience providing white glove support.
• In-depth knowledge of troubleshooting various software applications.
• Experience in a global support role.

Responsibilities

• Provide exceptional customer service through multiple platforms.
• Support core platforms and maintain asset inventory.
• Document processes and improve efficiency.
• Mentor new IT team members.

Skills

White glove user support

Advanced troubleshooting on macOS and Windows

Experience in ticketing systems

Customer service experience

Knowledge of SaaS applications

Tools

JAMF

InTune

Okta

Google Workspaces

Slack

Zoom

O365

Job description

A leading technology company in Singapore is seeking an IT Support Specialist to provide exceptional customer service and technical support. This role involves supporting core platforms, troubleshooting user issues, and documenting processes. The ideal candidate has experience in high-volume ticketing systems and in-depth knowledge of macOS and Windows. A commitment to excellence in user support and collaboration within a global team is essential.