Global IT Support Engineer — White-Glove Service

DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Singapore is seeking an IT Support Specialist to improve productivity and provide exceptional customer service. Responsibilities include supporting core platforms, documenting processes, and maintaining the asset inventory. The ideal candidate should have experience with high volume ticketing systems, advanced troubleshooting knowledge of macOS and Windows, and a commitment to service excellence. This position requires effective communication skills and the ability to work with a global team.

Qualifications

• Experience working on a high volume ticketing system (+2500 PM).
• Extensive experience providing white glove support to all levels of staff.
• In-depth knowledge and advanced troubleshooting on macOS, Windows 10, VPNs, and SaaS applications.
• Advanced knowledge of MDM systems (JAMF, InTune).

Responsibilities

• Support core platforms with user support, ticketing, procurement, and provisioning.
• Document all processes and update current documentation.
• Complete assigned project work and provide updates.
• Maintain the asset inventory system.

Skills

MacOS

Troubleshooting

Windows 10

Ticketing

Customerfacing

Exceptional Customer Service

User Experience

Procurement

Application Support

Attention to Details

Service Excellence

Customer Service Experience

Job description

A leading IT service provider in Singapore is seeking an IT Support Specialist to improve productivity and provide exceptional customer service. Responsibilities include supporting core platforms, documenting processes, and maintaining the asset inventory. The ideal candidate should have experience with high volume ticketing systems, advanced troubleshooting knowledge of macOS and Windows, and a commitment to service excellence. This position requires effective communication skills and the ability to work with a global team.