Global Head of Search & Interaction Safety Operations - Trust and Safety

TikTok; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading tech company in Singapore is seeking a Senior Operations Manager for their Search & Interaction Safety team. This role involves developing global strategies, overseeing risk management, and leading diverse teams to ensure platform safety across various markets. The ideal candidate has over 5 years of experience in operations and a strong background in managing large teams. Competitive compensation and a commitment to employee wellbeing are part of the offering.

Benefits

Employee wellbeing programs

Diverse work environment

Qualifications

• 5+ years in global operations, trust & safety, or related domains.
• Proven experience leading large global organizations with over 300 employees.
• Familiarity with policy development and risk management.

Responsibilities

• Develop global operations strategy for Search & Interaction Safety.
• Drive operational readiness for new product launches.
• Lead global workforce planning and staffing allocation.
• Own the evaluation quality framework for safety.

Skills

Problem-solving

Analytical skills

Strategic thinking

Communication

Education

Bachelor's Degree

Job description

Responsibilities

About the team

The Search & Interaction Safety Team is a lean, agile team dedicated to safeguarding user interactions across Search, Comments and Messages. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety. By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem-solving to support moderation efforts and provide seamless cross-team collaboration to address safety concerns proactively.

We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine-driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives. Through strong partnerships with Product, Data Science, Policy, Algorithms, and front-line teams, we leverage diverse expertise to tackle safety challenges unique to user interactions.

With a commitment to data-driven improvement, we have developed a comprehensive metrics system to evaluate operational effectiveness, including moderation efficiency, quality metrics, and machine performance. By regularly monitoring and enhancing our processes, we work to exceed safety targets, close performance gaps, and continuously elevate the quality of platform interactions.

Our team also leads to building scalable, adaptable safety processes that meet both current and future needs. Through continuous process development, we ensure sustainable efficiencies and maintain operational excellence, evolving with the demands of a safe and thriving community.

What will I be doing?

Global Operational Strategy & Execution

• Develop and implement the global operations strategy for Search & Interaction Safety across APAC, EMEA, and AMS.
• Define operational OKRs, performance metrics, and success criteria for evaluation workflows.
• Drive operational readiness for new product launches, model updates, and emerging risk areas.
• Ensure consistent execution, alignment, and operational rigor across all sites.

Workforce & Location Strategy

• Lead global workforce planning, staffing allocation, and capacity modeling.
• Build location strategies balancing quality, cost, compliance, and business continuity.
• Oversee partner management and internal workforce models, including full-time, contract, and contingent talent.

Quality & Risk Management

• Own the evaluation quality framework for Search & Interaction, including calibration, audit mechanisms, accuracy improvements, and feedback loops.
• Identify root causes of evaluation gaps and lead cross-functional remediation with Policy, Product, and Engineering.
• Proactively assess emerging safety risks and implement mitigation plans.

Cross-Functional Partnership

• Act as the operational counterpart to Search Product, Policy, Engineering, and Data Science.
• Translate product and policy requirements into clear operational workflows.
• Drive alignment on priorities, timelines, and resource needs across global stakeholders.

Leadership & People Management

• Lead and inspire global SIS operations teams across multiple markets.
• Develop talent, strengthen leadership bench, and ensure effective succession planning.
• Foster a culture of accountability, inclusion, high ownership, and operational excellence.

Strategic Initiatives & Continuous Improvement

• Lead transformation initiatives to modernize evaluation systems, workflows, and tooling.
• Implement automation, efficiency improvements, and scalability solutions.
• Measure business impact and drive continuous optimization.

Qualifications

Minimum Qualifications

• Bachelor's Degree & above
• 5+ years in global operations, trust & safety, search quality, or related domains.
• Proven experience leading large global organization with +300 HC.
• Strong problem-solving, analytical, and strategic thinking capabilities.
• Demonstrated success influencing & partnership cross-functional stakeholders at senior levels.
• Excellent communication and executive-level stakeholder management.
• Familiarity with policy development, risk management, and regulatory environments.

Trust & Safety

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.