Global GCS Operations Director JAPAC & AI Programs

Palo Alto Networks; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading cybersecurity company in Singapore is seeking a Global Customer Services Operations Director. This role involves defining and implementing AI strategies and ensuring operational excellence. The ideal candidate has over 15 years of experience in post-sales roles, excels in analytical skills, and prioritizes customer satisfaction. This position demands collaboration across departments to drive improvements in services and operational workflows. A bachelor's or master’s degree in a related field is required.

Benefits

Flexible working arrangements

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• 15+ years of experience in field operations roles in tech or cybersecurity.
• Comfortable with designing and implementing operational processes.
• Strong ability to build relationships in a matrixed environment.

Responsibilities

• Define the AI roadmap and transformation strategy for Global Customer Services.
• Regularly analyze data to identify trends and areas for improvement.
• Foster collaboration between departments to enhance customer success.

Skills

Post-sales experience

AI transformation

Analytical abilities

Communication skills

Customer satisfaction focus

Education

Bachelor's or Master's degree in relevant fields

Tools

G-suite

Job description

A leading cybersecurity company in Singapore is seeking a Global Customer Services Operations Director. This role involves defining and implementing AI strategies and ensuring operational excellence. The ideal candidate has over 15 years of experience in post-sales roles, excels in analytical skills, and prioritizes customer satisfaction. This position demands collaboration across departments to drive improvements in services and operational workflows. A bachelor's or master’s degree in a related field is required.