Global Customer Support Specialist - Flexible & Growth

Informa Plc; Singapore; Hybrid; SGD 30,000 - 50,000; Full time

Job summary

A global publishing and events company in Singapore seeks a Customer Service Representative to deliver exceptional service to customers. The ideal candidate will possess strong communication skills and previous customer service experience. Responsibilities include resolving customer queries, managing requests through Salesforce, and contributing to team goals. The role offers a flexible work culture and a competitive benefits package, including annual leave and a performance bonus.

Benefits

Excellent work/life balance

20 days annual leave

Paid volunteering days

Healthcare insurance

Employee assistance programme

Performance bonus

Share match

Annual health screening

Qualifications

• Previous Customer Service experience preferred.
• Experience working to KPI’s/SLA’s.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide outstanding customer service to internal and external customers.
• Resolve product/service issues by identifying root cause and best solutions.
• Manage customer contacts using Salesforce.

Skills

Customer Service experience

Verbal and written communication skills

Attention to detail

Ability to work under pressure

Team player

Tools

Salesforce

Microsoft Office

SAP

Job description

A global publishing and events company in Singapore seeks a Customer Service Representative to deliver exceptional service to customers. The ideal candidate will possess strong communication skills and previous customer service experience. Responsibilities include resolving customer queries, managing requests through Salesforce, and contributing to team goals. The role offers a flexible work culture and a competitive benefits package, including annual leave and a performance bonus.