Global Customer Experience & Product Lead

STAR ALLIANCE (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airline alliance in Singapore is seeking a Customer Experience Specialist to manage products and projects within the Customer Experience unit. This role requires over 5 years of experience in the aviation or travel industry, strong analytical skills, and the ability to communicate effectively with diverse stakeholders. The ideal candidate will work on product management for various travel-related services, ensuring high-quality deliverables and stakeholder engagement. This full-time position offers global travel benefits and comprehensive medical coverage.

Benefits

Global travel benefits

Comprehensive medical and dental coverage

Qualifications

• 5+ years of experience in aviation, travel, consultancy or a related industry.
• Experience on Airport Lounges is preferred, although not required.
• Proactive and adaptable, demonstrating initiative and resilience.
• Self-motivated and quick learner, able to grasp complex systems.
• Strong analytical and presentation skills in various tools.
• Experience in meeting facilitation and mediation with diverse stakeholders.
• Able to communicate effectively and achieve consensus.
• Skilled in business case development and product management.
• Fluency in English required with effective communication skills.
• Willingness to travel internationally regularly.

Responsibilities

• Manage products and projects based on ongoing business needs.
• Develop business cases, budgets, and product roadmaps.
• Monitor key metrics for product success and improve features.
• Lead development and implementation of projects.
• Collaborate with internal teams and external vendors.
• Build meaningful relationships with internal teams and partners.

Skills

Budgets

Microsoft Office

Customer Support

Customer Engagement

Written Communication

Mediation

PowerPoint

Adaptable

Compliance

Customer Satisfaction

Customer Service

Facilitation

Business Requirements

Education

Bachelor’s degree

Tools

Jira

Miro

Job description

A leading airline alliance in Singapore is seeking a Customer Experience Specialist to manage products and projects within the Customer Experience unit. This role requires over 5 years of experience in the aviation or travel industry, strong analytical skills, and the ability to communicate effectively with diverse stakeholders. The ideal candidate will work on product management for various travel-related services, ensuring high-quality deliverables and stakeholder engagement. This full-time position offers global travel benefits and comprehensive medical coverage.