Global Client Manager

NTT Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services company in Singapore is seeking a Global Client Manager to drive new revenue through the sale of high bandwidth IP transit services. The role focuses on acquiring new clients and managing existing accounts while ensuring customer satisfaction. Candidates should possess a Bachelor's Degree in a related field, 3-5 years of high-tech sales experience, and be bilingual in English and another APAC language. This position involves flexible hours and travel up to 50%.

Qualifications

• Bilingual proficiency in English and one APAC language is preferred.
• 3-5 years of high-tech sales experience selling to bandwidth consumers.
• Proven track record of achieving sales quotas.

Responsibilities

• Generate incremental new sales consistent with monthly targets.
• Prepare commercially sound service proposals.
• Develop strong relationships with business executives.

Skills

High-tech sales experience

Communication skills

Customer relationship management

Business solution development

Education

Bachelor's Degree in Business, Marketing, Finance or related field

Tools

Salesforce.com

Microsoft Office

Job description

The Global Client Manager (GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally. This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms. In addition, the GCM may be assigned existing customers, where the GCM is responsible for managing all aspects of account needs. Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN (Global IP Network) eco-system. The GCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

Responsibilities

Generate incremental new sales consistent with monthly targets

• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Development and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
• Development of close working relationships with NTT international affiliate companies
• Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key eco-system team members to drive successful and meaningful customer experience with GIN.
• Development of a sales plan consistent with department objectives.
• Track, manage, and report ongoing activity relative to plan
• Flexibility to work outside of standard 8am-5pm local time zone hours.
• Ability to travel up to 50%, or as needed.
• Performs other duties as they may be assigned

Educational / Qualifications Required

• Bachelor's Degree in Business, Marketing, Finance or related field preferred.
• Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services
• Have a good understanding of the respective strengths and weaknesses of such Providers.
• The ideal candidate would be bilingual, proficient in English and one of the following languages: Bahasa, Chinese, Korean, or Thai, to support our APAC customers. This role requires strong communication skills in both languages to effectively engage with our diverse client base

Work Experience Required

• Minimum of 3-5 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth
• A track record of over-achieving sales quotas
• Good knowledge of all Microsoft Office applications
• Good knowledge of Salesforce.com or similar CRM.

Skills and Core Competencies

• Development of complex multi-component business solutions within the Technology and/or ISP industries
• Must be familiar with the unique technical requirements of IP Transit network customers.
• Thorough understanding of the underlying technologies and economics of the Internet.
• Ability to prepare and deliver professionally structured and written customer proposals with limited supervision
• Excellent communication skills, both verbal and written

Organizational Relationships

• Must be able to efficiently communicate to senior management both within and outside the company.
• Ability to work efficiently with finance, sales engineering, legal, IP engineering resources