Global BPO Accounts Payable Manager

EVIDENT SCIENTIFIC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading scientific solutions provider in Singapore seeks a Global BPO Accounts Payable Manager. In this role, you will manage BPO vendor relationships and oversee Accounts Payable delivery across global operations. Ideal candidates will have a Bachelor's degree in finance and over five years of relevant BPO management experience. You will ensure service excellence, working closely with external vendors and internal stakeholders to implement effective solutions and improve process efficiency.

Qualifications

• 5+ years of experience managing BPOs in multinational companies.
• Strong knowledge of integration of AP technologies with ERP systems.
• Proficient in problem-solving and decision-making.

Responsibilities

• Manage BPO vendor relationships supporting Finance operations.
• Monitor and manage AP delivery from BPO centers worldwide.
• Collaborate with Operations team to resolve Accounts Payable issues.

Skills

Managing BPO vendors

Accounts Payable processes

Negotiation

Analytical skills

Communication skills

Education

Bachelor's degree in finance/accounting or related field

Job description

About Evident

Every discovery starts with uncovering the unknown. For over a century as Olympus, we advanced optical excellence, empowering the world’s leading scientists, physicians, and engineers to see more, know more, and achieve more.

Today, as Evident, we’re building on a century of optical superiority to create next-generation micro-imaging solutions—combining renowned optics with cutting‑edge digital innovation to power scientific breakthroughs and help you move confidently from observation to insight.

Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and sophisticated manufacturing analysis.

At Evident, we are paving a new path forward in microscopy. We are helping our customers advance into a new era of discovery. We are pushing the boundaries of optical technology to fuel discovery and bring the unseen into focus.

For more information, visit www.evidentscientific.com

About the Job

This is a Global BPO Accounts Payable Manager position responsible for driving service and operational excellence with the selected BPO partner, which provides global outsourcing support to Evident business worldwide. This position is based in our Singapore office.

Key Responsibilities

• Manage external BPO vendor relationship supporting Finance/Accounting operations.
• Monitor and manage AP delivery from BPO centers worldwide to adequately support the business operations, ensure consistent service level, and work with the delivery teams in the event that delivery errors occurred, to rectify the situation promptly.
• Collaborate with Operations team and BPO Partner's to resolve Accounts Payable issues with vendors. This candidate shall act as functional bridge amongst external vendors as well as internal stakeholders, to ensure ample support to our operations and businesses.
• Project manage all transitioning of work to BPO Partner in accordance with target deadlines, and assist in analysis and documenting work processes, drawing up the transitioning plan and milestones, and manage internal employees handover of duties to the BPO Partner.
• Help and coordinate implementation of BPO Partner's’ tools, processes and methods to deliver efficiency in the company’s AP operations, eg APOC.
• Monitor contractual agreements for selected BPO vendor deliveries.
• Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
• Coordinate all BPO Partner's tasks inclusive of working with external vendors and internal employees.
• Troubleshoot all BPO Partner's delivery problems and present to management as required.
• Identify improvement areas internally or business process transformation required, as well as collaborate closely with all internal stakeholders to prepare solutions.
• Identify and implement continuous improvements to work processes to enhance efficiencies associated with BPO Partner's’ deliveries.
• Participate to formulate workflow processes, methods and policies for selected vendors.
• Ensure to collaborate with IT teams for IT/Finance partnership to ensure BPO Partner's effectively integrate their tools and processes to deliver effective and efficient services.

Key Internal Stakeholders & External Contacts

• Work with Regional accounting teams and Country Controllers in the Region, covering EMEA, China, South Korea, Japan, Singapore, India, Australia, USA and Canada to drive process efficiency, while maintaining or improving governance / internal controls over the AP process.
• Supports implementation of AP process automation, in collaboration with the global BPO provider -Infosys. Eg deploying APOC.
• Support the Global Chief Accounting Officer, in driving global standardization of Accounts Payable close processes, in collaboration with regional operational and accounting teams.

Key Skills/Core Competencies

• Extensive and proven experience in managing BPO vendors. This is a critical requirement, ideally with partners such as Infosys, TCS, Accenture, or Gentec.
• Strong knowledge of Accounts Payable processes, including the integration of AP technologies and tools with ERP systems in collaboration with IT.
• Ability to multitask and work effectively across cultures, geographies, and all organizational levels, from frontline staff to senior executives.
• Strong negotiation, vendor management, and decision‑making capabilities.
• Excellent analytical, problem‑solving, and organizational skills.
• Clear and effective written and verbal communication skills.
• Ability and willingness to travel to India for onsite collaboration with BPO vendors when required.

Qualifications & Experience

• Bachelor's degree in finance / accounting, business administration, supply chain management, or related field.
• Min 5 years of experience managing BPOs providing global shared services in multinational companies.