Global AMS Delivery Lead — SAP, Salesforce & ITIL

Capgemini; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global technology and business transformation partner is seeking a Service Delivery Manager in Singapore. This role entails managing multi-technology operations across SAP, Salesforce, and more, ensuring client satisfaction amidst micromanagement. The ideal candidate has extensive experience in AMS and strong governance skills, with the ability to lead large multi-country setups. Benefits include flexible work practices and personal development opportunities.

Benefits

Flexible work practices

40 hours of self-development each year

Diversity and inclusion initiatives

Charity projects and volunteer days

Sustainability initiatives

Qualifications

• 1218 years of AMS/SAP/Salesforce/Enterprise IT experience required.
• Strong presence to enforce governance and manage micromanagement.
• Proven ability to manage large multi-country AMS setups.

Responsibilities

• Serve as the primary onshore face to client leadership.
• Own end-to-end AMS operations across 13+ countries.
• Secure commercial discipline by ensuring proper effort categorization.
• Establish a governance framework across onshore/offshore teams.

Skills

Client Handling

Leadership

ITIL Governance

Negotiation

Conflict Management

Education

5+ years in Service Delivery Manager or Engagement Lead roles

Strong ITIL background, certification preferred

Tools

SAP ECC/S4

Salesforce

ServiceNow

Mulesoft

Job description

A global technology and business transformation partner is seeking a Service Delivery Manager in Singapore. This role entails managing multi-technology operations across SAP, Salesforce, and more, ensuring client satisfaction amidst micromanagement. The ideal candidate has extensive experience in AMS and strong governance skills, with the ability to lead large multi-country setups. Benefits include flexible work practices and personal development opportunities.