General Manager / Head of Business Development (Manpower Outsourcing & Workforce Solutions)

E-CONTRACT PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A manpower outsourcing company in Singapore is seeking a senior leader to drive business growth and operational structures. The role involves managing client relationships, developing new accounts, and building delivery frameworks for recruitment, payroll, and workforce. Candidates should have over 8 years in the industry, strong leadership skills, and experience in optimizing operations. Competitive salary and bonuses are offered, along with management support and growth opportunities.

Benefits

Competitive salary

Performance bonus

Leadership role with growth opportunities

Support from management team

Qualifications

• 8+ years experience in manpower outsourcing, recruitment, or staffing.
• Experience handling large accounts and ramp-up hiring is preferred.
• Strong exposure to sales, operations, and people management.

Responsibilities

• Drive new client acquisition and expand existing accounts.
• Manage strategic accounts and ensure service performance.
• Build a stable recruitment supply system.
• Set up internal SOP for operations and service delivery.
• Ensure compliance with manpower regulations.
• Lead a high-performing team with accountability.

Skills

Strong negotiation skills

Client communication skills

Ability to build SOP

Strong leadership

Job description

Role Summary

E-Contract is looking for a senior leader to drive business growth, account strategy, and operational structure in the manpower outsourcing industry. This role will manage key client relationships, develop new accounts, and build a scalable delivery framework covering recruitment pipeline, payroll compliance, and workforce deployment.

The ideal candidate has strong leadership ability, structured thinking, and proven experience in building systems, teams, and partnerships.

Key Responsibilities

1) Business Development & Revenue Growth

• Drive new client acquisition and expand existing accounts in logistics, warehouse, manufacturing, and service industries.

• Develop BD strategy and execution plan to achieve monthly/quarterly revenue targets.

• Lead proposal, quotation, and contract negotiation (outsourcing / recruitment / payroll).

2) Key Account Management & Client Retention

• Manage and grow strategic accounts (e.g., warehouse operators, 3PL, e-commerce fulfilment, factories).

• Maintain strong client relationships and ensure service performance meets SLA expectations.

• Conduct regular account health reviews (headcount, attrition, productivity, margin).

3) Recruitment & Workforce Supply Strategy

• Build a stable recruitment supply system (local + WP hiring).

• Work closely with recruiters to improve conversion rate, show-up rate, and retention.

• Ensure manpower planning aligns with client ramp-up requirements and business forecast.

4) Operations & Service Delivery Management

• Set up and improve internal SOP for deployment, attendance, payroll submission, claims, and reporting.

• Ensure daily operations are smooth (site performance, replacement planning, discipline issues).

• Improve productivity and reduce operational firefighting through structured processes.

5) Compliance & Risk Control

• Ensure compliance with MOM / CPF / IRAS / WICA / SDL and related manpower regulations.

• Monitor quota utilization and manage WP/SP application/renewal tracking.

• Identify operational risks (absconding, no-show, over OT, client disputes) and implement controls.

6) Team Leadership & Management System

• Build and lead a high-performing team (BD + recruitment + operations support).

• Implement KPI tracking and management cadence: weekly report, monthly review, quarterly planning.

• Drive a culture of accountability, execution, and long-term growth.

Experience

• 8+ years experience in manpower outsourcing / recruitment / staffing / workforce solutions.

• Strong exposure to sales + operations + people management.

• Experience handling large accounts and ramp-up hiring is a strong advantage.

Skills & Competencies

• Strong negotiation and client communication skills.

• Structured thinker: able to build SOP, reporting, and management framework.

• Strong leadership, calm under pressure, high ownership.

• Good understanding of manpower cost structure (levy, payroll, margin, OT, compliance cost).

Key KPI (Success Metrics)

• Revenue growth (monthly & quarterly)

• Headcount growth (local + WP) and fulfillment rate

• Gross profit margin & cost control

• Account retention rate & client satisfaction

• Recruitment conversion + retention performance

• Compliance accuracy (payroll / CPF / WP tracking)

What We Offer

• Competitive salary + performance bonus

• Leadership role with growth opportunity

• Regional expansion exposure (SG + Malaysia/Vietnam if required)

• Strong support from management team