GENERAL MANAGER

SINGAPORE AO WEI PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A local restaurant group in Singapore is seeking a skilled Operations Manager to oversee daily operations. Your role will involve supervising workflows, managing staff, ensuring excellent customer service, and handling financial aspects. The ideal candidate should be familiar with local sauce recipes and possess strong leadership and organizational skills. This position is crucial for maintaining a clean, safe environment and optimizing profitability while delivering exceptional dining experiences.

Qualifications

• Familiar with local sauce recipes and ability to develop new sauce recipes.
• Strong leadership and communication skills.
• Effective in organizational management and problem-solving.

Responsibilities

• Supervising daily restaurant operations and ensuring efficient workflow.
• Hiring, training, and scheduling restaurant staff.
• Ensuring a positive and welcoming experience for all guests.
• Developing and managing the factory budget.
• Collaborating with the marketing team to develop promotional strategies.
• Using restaurant management software for reporting and analytics.

Skills

Leadership and Communication

Customer Service

Organizational and Management

Problem-Solving

Financial Acumen

Industry Knowledge

Job description

Job Description & Requirements

• Operations Management: Supervising daily restaurant operations and ensuring efficient workflow.
  Implementing and enforcing operational policies and procedures.
  Maintaining a clean and safe environment, adhering to health and safety regulations.
  Managing inventory, ordering supplies, and controlling costs.
• Staff Management: Hiring, training, and scheduling restaurant staff.
  Evaluating staff performance and providing feedback.
  Motivating and leading the team to deliver excellent service.
• Customer Service: Ensuring a positive and welcoming experience for all guests.
  Handling customer inquiries and complaints promptly and professionally.
  Building and maintaining relationships with regular patrons.
• Financial Management: Developing and managing the factory budget.
  Monitoring sales and labor costs, and identifying areas for improvement.
  Optimizing profitability and minimizing waste.
• Marketing and Promotion: Collaborating with the marketing team to develop promotional strategies.
  Participating in local food events and building brand awareness.
  Implementing strategies to attract and retain customers.
• Reporting and Analysis: Using restaurant management software for reporting and analytics.
  Monitoring key performance indicators (KPIs) and making data-driven decisions.
  Preparing and presenting reports on sales, costs, and other relevant data.
• Skill requirement: Be familiar with all the local sauce recipes and have the ability to develop new sauce recipes.

Essential Skills

• Leadership and Communication: The ability to effectively lead, motivate, and communicate with a diverse team.
• Organizational and Management: Strong organizational skills to manage daily operations, staff, and resources.
• Problem-Solving: The ability to identify and resolve issues quickly and effectively.
• Customer Service: A passion for providing exceptional customer service and building relationships.
• Financial Acumen: Understanding of factory finances, budgeting, and cost control.
• Industry Knowledge: Familiarity with food safety standards, health regulations, and industry trends.