Game Customer Service Specialist

DIGIPOTATO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A gaming company based in Singapore is seeking a game customer service specialist to support global users. Responsibilities include resolving game issues and providing customer support via various platforms. Candidates should have a diploma, be fluent in English and Chinese, and possess a customer-focused mindset with gaming knowledge. One year of relevant experience and proficiency in social media and tools like Word and Excel are required.

Qualifications

• At least one year of customer service or relevant work experience.
• Ability to use Google Translate for communication in other languages.
• Strong attention to detail and professionalism.

Responsibilities

• Provide customer service support and resolve technical or game issues.
• Identify player's needs and provide solutions.
• Work closely with the game operation team.

Skills

Fluency in English and Chinese

Customer-focused mindset

Proficiency in social media and internet tools

Education

Diploma or above in any field

Tools

Word

Excel

Social media platforms

Job description

We are seeking a game customer service specialist based in Singapore to support our global user communities.

Job responsibilities:

• Provide customer service support and technical or game issue resolution via email, chat and other online social media platforms. (Google play, Apple store,Steam community and comments,Facebook main page,Discord ,Twitter(X),Youtube,Email etc )
• Identify player’s needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Ensuring customer’s queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care and professionalism.
• Working with game operation team closely and escalate issues to appropriate teams when necessary.

Requirements:

• Candidate must possess at least a diploma or above in any field.
• Fluency in verbal and written communication skills in English ,Chinese. And using google translating tool to help our customers in other languages.
• Possess customer-focused mindset , love to play our games and well know the game content.
• At least one year customer service or relevant work experience.
• Proficient in internet, main social media, foxmail, Word and Excel.