Full Time Restaurant Captain / Runner

A.SUNSET OPERATIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A prominent hospitality group in Singapore is looking for a Restaurant Captain/Runner to ensure exceptional customer service at SUSHI SAMBA. The ideal candidate has 1-2 years' experience in a similar role, excellent communication skills, and a positive attitude. Responsibilities include delivering food promptly, maintaining cleanliness, and providing a memorable experience to diners.

Qualifications

• 1-2 years of experience in similar positions in a high-volume, high-end restaurant preferred.
• Good in English.
• Positive attitude and willing to serve.

Responsibilities

• Provide high levels of customer service to ensure diners have a memorable experience.
• Deliver food to customers promptly and courteously.
• Maintain cleanliness and hygiene standards.

Skills

Customer oriented

Good communications

Ability to work under stress

Team player

Job description

About Sunset Hospitality Group

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness and Wellness Centres. SHG operates in 88 venues in 26 countries, with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

Located atop of Capital Tower, SUSHISAMBA brings its unique blend of Japanese, Brazilian, and Peruvian culture, and cuisine to Singapore. The venue features a stunningly designed bar, breathtaking panoramic 360‑degree views overlooking the cityscape and sea views, including Samba Room - High Energy Lounge.

The Restaurant Captain/Runner is responsible to provide high levels of customer service to all diners to ensure they have a memorable experience and return.

Principal Accountabilities

• 2.1 Knows and uses the service guidelines by the brand guideline.
• 2.2 Prompt, and courteous greeting of customers.
• 2.3 Deliver food to customers on the table in an accurate and timely manner.
• 2.4 Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
• 2.5 Follow sequence of service standards as per brand guidelines.
• 2.6 Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers.
• 2.7 Ensure food quality and consistency is delivered at all times.
• 2.8 Manage the set up and close down of tables within section.
• 2.9 Ensure tables are turned around and ready with minimal delay.
• 2.10 Maintain cleanliness and hygiene standards.
• 2.11 Ensure the cleanliness and refilling of condiment sets and napkin containers.
• 2.12 Keeps all workstations and equipment as clean as possible at all times.
• 2.13 Attend all regular departmental briefings and contribute to an open communication within the assigned team.
• 2.14 Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

• 3.1 Interacts with customers and shows willingness to serve them with a pleasant attitude.
• 3.2 Communicate professionally with the supervisor in charge.

Knowledge, Skills, and Experience

• 4.1 Minimum 1‑2 years of experience in similar positions in a high‑volume, high‑end restaurant preferred.
• 4.2 Good in English.
• 4.3 Good communications and interpersonal skills.
• 4.4 Customer oriented with a positive attitude and smiling face.
• 4.5 Cooperative and self‑giving team player.
• 4.6 Ability and willingness to perform under stress.
• 4.7 Positive and high energy level.

Physical Requirements of the job

• 5.1 Physical handling of products such as handling trays.
• 5.2 Covering different shifts and working during public holidays.