Full Time Front Desk Crew

Pop Padel Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local padel club in Singapore is seeking a motivated Full Time Front Desk Crew member. Responsibilities include providing exceptional customer service, greeting customers, assisting with bookings, and maintaining a tidy environment. The ideal candidate will have strong customer service skills, excellent communication abilities, and prior customer-facing experience, preferably in sports or hospitality. Join an exciting and growing team in the vibrant padel scene!

Benefits

Up to $320/month in court bookings or coaching

DA Care coverage for health services

20% staff discount on merchandise

Social padel scene involvement

Qualifications

• Previous experience in a customer-facing role, preferably in sports or hospitality.
• Candidates with a background in racket sports or current Padel players are preferred.

Responsibilities

• Greeting and welcoming customers in a friendly manner.
• Assisting customers with booking court times and equipment rentals.
• Providing guidance on the use of padel tennis equipment.
• Maintaining a clean and tidy front desk area.
• Handling card payments accurately.
• Answering incoming phone calls and responding to WhatsApp enquiries.
• Providing feedback on customer experience.

Skills

Strong customer service skills

Excellent communication and interpersonal skills

Ability to work effectively in a team and independently

Good attention to detail

Basic computer skills

Familiarity with point-of-sale systems

Experience in a customer-facing role

Job description

About the role

We are seeking a motivated and customer-focused Full Time Front Desk Crew to join our team at Pop Padel Pte. Ltd. in the Redhill Central Region. This full-time role will be responsible for providing exceptional customer service and supporting the smooth operation of our padel club facility.

What you'll be doing

1. Greeting and welcoming customers in a friendly and professional manner
2. Assisting customers with booking court times, equipment rentals and other enquiries
3. Providing guidance and instructions to customers on the use of padel tennis equipment and facilities
4. Maintaining a clean and tidy front desk and lobby area
5. Handling card payments accurately
6. Answering incoming phone calls and responding to WhatsApp enquiries
7. Providing feedback on customer experience and suggesting improvements
8. Supporting other team members as required

What we're looking for

1. Strong customer service skills with a passion for providing an excellent customer experience
2. Excellent communication and interpersonal skills
3. Ability to work effectively in a team and independently
4. Good attention to detail
5. Basic computer skills and familiarity with point-of-sale systems
6. Previous experience in a customer-facing role, preferably in the sports or hospitality industry
7. Candidates with a background in racket sports or who currently play Padel are preferred.

What we offer

• Up to $320/month in court bookings or coaching – use it or lose it each month
• DA Care coverage – access to GP, specialist, TCM, physiotherapy, chiropractic, and dental care
• 20% staff discount on merchandise – look good on and off the court
• Be part of the social padel scene and grow with one of the world’s fastest-growing sports

Hours expected

• 5 days a week (weekdays/weekends)
• Probation period of 3 months
• Flexible hours

Apply now to join our team and be part of the exciting growth of Padel in Singapore!