Ecommerce Admin / Ops Executive

Lara & Ela; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading Ecommerce retailer specializing in high-quality jewellery is seeking a full-time Ecommerce Admin/Ops executive in Singapore. This role involves managing daily operations of the Ecommerce platform, including order processing and customer service, along with administrative support tasks. Candidates should have experience in customer service, strong organizational skills, and proficiency in using platforms like Shopify. The company offers a collaborative work environment and opportunities for professional growth.

Benefits

Opportunities for professional development

Collaborative and supportive work environment

Qualifications

• Previous experience in an administrative or customer service role, preferably within an Ecommerce or retail environment.
• Strong attention to detail and organizational skills.
• Proficiency in using Ecommerce platforms, inventory management systems, and Microsoft Office suite.

Responsibilities

• Assist with day-to-day operations of Ecommerce platform, including order processing and customer service.
• Update product listings and maintain accurate product information on the website.
• Provide administrative support including filing and data entry.
• Handle customer returns and refunds from the online platform.
• Respond promptly to customer enquiries across all communication touchpoints.
• Assist logistics operations by processing orders and supporting inventory counts.

Skills

Attention to detail

Organizational skills

Excellent communication skills

Customer service skills

Proficiency in using Ecommerce platforms

Ability to work independently

Tools

Shopify

Tik Tok

Microsoft Office Suite

Job description

About the role

Lara & Ela' is seeking a full-time Ecommerce Admin/Ops executive to join our team at Northstar in Ang Mo Kio Region. This role will be responsible for providing administrative support to our growing online retail business. The successful candidate will have the opportunity to work side by side with the founder.

What you'll be doing

• Assisting with the day-to-day operations of our Ecommerce platform, including order processing, inventory management, and customer service
• Updating product listings and maintaining accurate product information on our website
• Providing administrative support, such as filing, data entry, and general office tasks
• Handle customer returns and refunds from our online platform.
• Respond promptly to customer enquiries across all communication touchpoints.
• Assist logistics operations by processing orders, coordinating shipments, receiving goods, and supporting inventory counts.
• Identifying opportunities for process improvement and making recommendations to enhance efficiency

What we're looking for

• Previous experience in an administrative or customer service role, preferably within an Ecommerce or retail environment
• Strong attention to detail and organizational skills
• Proficiency in using Ecommerce platforms - Shopify / Tik Tok, inventory management systems, and Microsoft Office suite
• Excellent communication and customer service skills
• Ability to work independently and as part of a team without much supervision
• A keen interest in the Ecommerce industry and a passion for providing exceptional customer experiences

What we offer

• Opportunities for professional development and growth in e-commerce industry
• A collaborative and supportive work environment

About us

Lara & Ela' is a leading Ecommerce retailer specializing in high-quality jewellery. With a strong focus on customer satisfaction and sustainability, we are committed to providing our customers with exceptional shopping experiences. Join our dynamic team and be a part of our exciting journey!

Apply now for this exciting Ecommerce Admin/Ops role.