Frontline Platforms - Strategy & Delivery Lead

Standard Chartered Bank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A global banking institution seeks a Frontline Platform Development Head to define and direct platform development for optimizing sales and client experiences. Candidates should have over 15 years of platform development leadership after integrating CRM systems. You will manage the platform roadmap, ensuring compliance with risk policies and enhancing user experience for sales teams. This role offers flexible working and a supportive culture that fosters continuous learning.

Benefits

Retirement savings funding

Core medical and life insurance

Flexible working options

Inclusive organizational culture

Qualifications

• Over 15 years of experience in platform development and delivery.
• Proven ability to align platform strategy with RM productivity.
• Experience integrating CRM and workflow platforms.

Responsibilities

• Define and direct platform strategy to enhance commercial impact.
• Lead platform enhancement and feature delivery projects.
• Ensure platform changes comply with governance and risk policies.

Skills

Platform Development Leadership

User Journey Mapping

Stakeholder Management

Risk & Compliance Alignment

Data Integration

Job description

Job Summary

The Frontline Platform Development Head is responsible for defining and directing platform development to support frontline Sales, Coverage, Relationship Managers, Servicing, Implementation, Operations and other teams across CRMx, Service, ESG, Implementation and other systems. This leader will act as a CPO to ensure that platforms PO’s and technology teams work closely to execute the prioritized book of work, aiming to enhance commercial impact, employee efficiency and consistency in client experience throughout the organization.

Key Responsibilities

• Platform Strategy & Delivery – Establish a unified enterprise platform strategy and roadmap for CRM, workflow, service management and collaboration tools; lead simplification and consolidation efforts to improve delivery efficiency, turn‑around time and optimize end‑to‑end development workflows.
• Demand Management & Roadmap Prioritization – Implement a structured intake and prioritization governance model with business and functional leaders; evaluate initiatives based on strategic value, user impact, complexity and cost; ensure transparency on trade‑offs, delivery timelines and dependency management.
• End‑to‑End Platform Delivery Leadership – Lead platform enhancement and feature delivery from requirements through design, build, testing, deployment and stabilization; maintain and manage the platform delivery roadmap with clear timelines, dependencies and release plans; coordinate work across internal teams, vendor partners and process owners.
• Requirements, User Journeys & Solution Design – Translate business needs into clear functional and technical requirements and refined user stories; ensure workflows are consistent, rationalized and reusable across teams; conduct user journey mapping, backlog refinement, grooming sessions and acceptance criteria validation.
• Release, Change & Adoption Management – Plan and manage release cycles, regression testing, UAT and go‑live readiness; work with training and communications teams to ensure smooth user rollout and adoption; track adoption metrics post‑release and resolve friction and defects quickly.
• Platform Integration & Data Enablement – Ensure platform integrates effectively with CRM, client data, pipeline, knowledge systems, case management and document repositories; work with data teams to ensure data accuracy, lineage, access controls and audit trail integrity; support scaling, performance tuning and operational reliability of platform services.
• Risk, Compliance & Control Alignment – Ensure platform changes follow SDLC controls, architecture guardrails and policy requirements; partner with Risk, Cyber, and Compliance teams to embed controls into workflows; maintain documentation for audit and regulatory reviews.
• KPI’s & Success Measures – Platform adoption active weekly user adoption rate for frontline teams ≥ 85% active use after rollout; user experience task completion time for priority journeys 10–20% reduction over baseline; stakeholder alignment and satisfaction from across Sales, Coverage, Ops leadership teams.
• User Experience, Adoption & Feedback – Act as the voice of the user across teams; drive platform usability and workflow clarity; gather feedback and ensure best‑in‑class change management, communication, training and performance coaching to sustain adoption and behavioral shift.
• Platform Lifecycle, Modernization & Integration – Oversee platform architecture, data integration, interoperability and lifecycle planning; introduce workflow automation, self‑service and embedded analytics/AI capabilities; lead legacy system rationalization, decommissioning and transition sequencing.
• Data Management, Entitlements & Controls – Provide data availability, accuracy, quality, lineage and entitlements across platforms; embed compliance, auditability and operational controls into platform workflows; partner with Data Platforms, Technology, Cyber Security and Risk teams to ensure secure and compliant system design.

Requirements & Qualifications

• 15+ years leading platform development and delivery as a PO/CPO across coverage, sales onboarding, credit, servicing, treasury and cash management; deep knowledge of corporate relationship management lifecycle.
• Proven ability to create and execute a unified front‑office platform strategy aligned to RM productivity, revenue growth, client experience and risk/compliance priorities within platforms such as MS Dynamics or Sales Force.
• Demonstrated success simplifying RM, onboarding, credit and servicing workflows for multi‑entity, cross‑border corporate clients, reducing manual touchpoints and accelerating time‑to‑value.
• Expert in delivering enterprise banking platforms through requirements, design, build, testing, deployment and stabilization while navigating SDLC, AGILE, ADO process, audit, model/process risk, data privacy, and operational controls.
• Strong capability to run intake and prioritization with Coverage, Credit, Ops and Risk using value, client impact, regulatory drivers and dependencies across front‑to‑back systems.
• Deep experience integrating CRM and workflow platforms with KYC/AML, credit decisioning, onboarding, document management, client reference data, and servicing systems while ensuring data accuracy, lineage and access controls.
• Track record driving high adoption among RMs, service teams and onboarding/implementation groups through structured change plans, training, usage monitoring and continuous improvement.
• Ability to build relationships and partnership with senior business leaders to align on priorities, resolve conflicts, and deliver measurable business outcomes at scale.
• Experience with deploying AI across frontline applications looking at options to build vs buy with tools such as Co‑pilot, Enterprise GPT etc.

Role Specific Technical Competencies

• Product Ownership & Management
• Product Development
• Platform Operating Model
• Delivery Risk & Governance
• Product Vision
• Leveraging Technologies
• User Experience & Interaction

About Standard Chartered

We are an international bank committed to making a positive difference for clients, communities and each other. For more than 170 years we have worked to drive commerce and prosperity through our unique diversity and our brand promise to be here for good.

Benefits

• Core bank funding for retirement savings, medical and life insurance (with flexible and voluntary benefits available in some locations).
• Time‑off, including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days) with minimum global standards for annual and public holiday.
• Flexible working options based on home and office locations.
• Proactive wellbeing support through Unmind, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave and mental health first‑aiders.
• A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation that embraces and celebrates our unique diversity across teams, business functions and geographies.

Recruitment Assessments

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